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Tonya Palka

Expertise In: Mental Health

Name : Tonya Palka
Experience : 2
Specialty : Mental Health
Location : Howell,MI
Description :

Tonya Palka is a administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.


  • Office Skills: Office Management
  • Records Management
  • Database Administration
  •  Spreadsheets/Reports
  • Medical Insurance/Billing
  • Scheduling
  •  Front-Desk Reception
  • Executive Support
  • Prior authorizations for insurance and medications
  • Computer Skills: MS Word
  • MS Excel
  • MS PowerPoint MS Access
  • MS Project
  • Windows MS Publisher
  • FileMaker Pro
  • Windows


  • Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) for a psychiatry office. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.
  • Highlights:
  • Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new students. Established strong relationships to gain support and effectively achieve results.
  • Helped coordinate dozens of recruitment events (average of 12 large gatherings per year) that contributed to consistently high enrollment levels.
  • Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence.
  • Co-developed comprehensive, 60-page training manual that enabled faster ramp-up for newly hired support staff.
  • Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential students.
  • Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.