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Monica Eyster

Name : Monica Eyster
Experience : 25
Specialty : Family Practice & Dental
Location : SanAntonio,TX
Description :

Monica Eyster is seeking challenging work that will allow me the opportunity to excel.  A team-player, professional and dependable.  Proficient in seeing projects through to completion.  Has a positive attitude and has excellent customer service abilities.


  • Excellent problem solving and communication skills.
  • Solid customer-focus and operate well in team environment.
  • Dependable and responsible. 
  • Ability to develop and motivate staff.
  • Strong organizational and people skills.
  • Able to set, satisfy and exceed targets.
  • Excellent customer and client relations.
  • Extensive knowledge of CPT, ICD-9 coding, HCFA, UB.
  • Accurate and fluent in 10-key by touch.
  • Type 60 wpm.


  • Scheduling, marketing, accounts receivable, accounts payable, invoicing, payroll, human resources.
  • Maintain good communication line and relationship with customers.
  • Entertain clients’ inquires, suggestions and complaints.
  • Manage, supervise and coordinate activities of call center professional in providing telephone customer related services.
  • Monitor random inbound calls to improve the quality, minimizing errors and tracking operative performance.
  • Setting and meeting performance goals and targets for speed, efficiency and quality.
  • Planning and developing employee recruitments, including posting vacancy ads and liaising with other departments for proceedings.
  • Motivating, coaching and retaining staff as well as coordinating reward, bonus and incentive schemes.
  • Handle the most complicated customer inquiries or complaints.
  • Review staff performance, determining training needs and scheduling training sessions.
  • Perform all aspects of medical office duties for a Plastic and Reconstructive Surgeon.
  • Demonstrate a high degree of service, integrity and confidentiality when dealing with the customers.
  • Work closely with the surgeon performing administrative functions.
  • Schedule and confirm appointments and surgical procedures.
  • Verify and pre-certify medical insurance.
  • Create and file online claims to insurance carriers.
  • Collect and balance money.
  • Organized and maintained medical billing for a three doctor Family Practice.
  • Initialized and implemented electronic filing for the practice.
  • Assisted in the interview and hiring process for the office. 
  • Assisted all employees in the area of billing and collections.
  • Supervised medical billing office.
  • Strong communication with customers in person and by telephone on a daily basis.
  • Established the ability to multi-task and successfully manage detail- oriented work.
  • Strong collections from providers and clients.
  • Reported to the financial doctor monthly regarding collection reports.
  • Posted and balanced money.
  • Excellent customer service, interpersonal and communication skills (written and verbal).
  • Demonstrated superior customer service for a medical and dental Third Party Administrator.
  •  Handled a high volume of in-bound telephone calls from current members as well as medical and dental providers.
  • Assessed the member’s situation and made appropriate recommendations of action.
  • When necessary, I processed incorrectly paid claims initially processed by the claims department.
  • Worked as a liaison between the provider and member to help maintain a positive experience for our members.
  • Demonstrated critical thinking and strong communication skills.
  • Sales and recruiting for an employee leasing company.
  • HR duties for company.
  • Excellent time management and organizational skills.
  • Ability to work in a fast paced environment while performing multiple tasks and adjusting to changing priorities.
  • Managed employee records and payroll over 100 employees.
  • Client and customer service with our 15 client companies.
  • Maintained the accounts payable, accounts receivable, collections and employee injuries.
  • Answered a high volume of calls for the call center.
  • Extensive customer service at this insurance company with my client, the California Correctional Officers.
  • Processed medical claims.
  • Worked with both providers and members to maintain integrity for the business.
  • Worked in the mailroom for this medical and Life Insurance Company.
  • Was promoted to Jr. Claims Examiner.  Processed medical claims on a manual system.
  • Then, promoted to Sr. Claims Examiner.  Processed medical professional, hospital, dental, and life insurance claims.
  • During my employment we converted to an automated, computer system. 
  • Extensive customer service in an in-bound call center.
  • Superior challenge of handling telephone calls from members.