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Susan E. Wallace

Expertise In: Family Practice

Name : Susan E. Wallace
Experience : 9
Specialty : Family Practice
Location : Richlands,NC
Description :

Susan E. Wallace has over twenty years ‘ experience. She would like the opportunity to share information about her work experience and how her skill set could contribute to the successful day-to-day running of a company.


  • Accomplished, results-driven, and experienced Professional with 20+ years of experience in Performance Management & Improvement, Billing & Collection, Coordination & Communication, Problem Solving & Analysis, Multi-Tasking, and Time Management.
  • Effective communicator with a proven track record in employee training & development, enhancing customer relations, and account management.
  • Experienced in verifying insurance coverage pre-authorization for rehab, work condition programs, and chronic pain programs.
  • Proven ability to think outside the box and effect change using a solution based mindset retaining the ability to assess most situations quickly and morph into the style that most fits the situation.
  • Committed to quality service and performed responsibilities with professionalism & ethics even under extreme pressure while implementing established standards and procedures.


  • Answered phone, scheduled appointments, verified insurance, pre-authorization, data entry posting payments, electronic billing, paper claims, monthly statements, check in patients, check out patients, collected co-pays, and deductibles.
  • Verified insurance coverage by phone, fax, or on line Work Comp, Blue Cross Blue Shield, Aetna, Medicare, sent out monthly statements to patients, balanced daily, weekly, and monthly,
  • Entered charges, input of patient information, posting payments from EOB/EOR.
  • Status calls on accounts, to Attorney’s and Insurance Companies.
  • Pre-authorization for rehab, Work Hardening Programs, Work Conditioning Programs, and Chronic Pain Programs.
  • Collected co-pays and deductibles
  • Verified insurance coverage by phone, fax, or on line.
  • Reconsiderations if not paid correctly, or denied claims.
  • Ran and worked A/R report .
  • Re-billed insurance and billed secondary insurance after primary paid.
  • Balanced daily, closed out end of month, and ran report.
  • Staffing with Medical Director, Psychologist, LPC, and OT.
  • Filed complaints with Texas Department of Insurance.

Billing software: Lytec, Medisoft, Chiro 8000
Cross Country Seminar for Advance Coding