NANCY M. DIXON wishes to obtain a position that will allow her to capitalize on her strong organizational, customer service, interpersonal and oral communication skills and managerial background for the benefit of both her employer and herself.
Motivated – Team-focused – Organized – Problem-solve – Multi-task
Results-oriented, quality focused, hands-on leadership professional with over 15+ years in the healthcare and business industries and a proven track record of top performance in a variety of challenging assignments. Ability to easily adapt to new and different environments.
Responsible in overseeing the Operations in two clinical practices for Hospice/Palliative Care; acting as a liaison between Administration and Clinicians; primary responsibility for medical and clinic operations, medical records management, intake, insurance verification, patient and physician scheduling, purchasing and materials management, implementation of policies and procedures, and regulatory compliance.
Work collaboratively with Human Resources assisting with recruitment and payroll. Serves as a patient and family advocate during time of need and providing support and guidance; observes strict confidentiality in dealing with patients and patient information.
Responsible for assuring that all physician offices operate in accordance with a pre-determined plan and achieve targeted operating and financial objectives while maintaining patient satisfaction and the highest standards of quality and ethics; knowledge of the principles and practices of employee development sufficient to organize productivity; handling staff recruitment, and performance evaluations of assigned employees; delegate authority and responsibility to Office Managers, maintain positive relations and serve as a liaison with physicians and other staff members; resolve operational problems and keep lines of communication open with staff to ensure high productivity and morale; knowledge of computers; ability to exercise a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives; skill in analyzing situations accurately and taking effective actions.
Training staff in all areas including HOM referral processing..
Supervised 6 Medical Assistants; training and development; hiring and firing; involved in multiple areas of the medical practice; 24/7 “on call”; ordering of medical/office supplies; handling provider scheduling in conjunction with BRCH ER and hospital rounds scheduling; implemented a hospital admission follow-up system upon discharge; and assisted with marketing to obtain new patients.
Acted as the liaison between patients and administration; explaining patient rights; helping patients, family, and friends verbalize needs, concerns, suggestions, complaints, and praises; determining appropriate resolution; directing patient, family, or friends to proper authority and assisted grieving family members.
Medical Office Management