MALLORY JOHNSON is a reliable and results-oriented administrative professional with diversified experience in office operations and customer service.
Highly organized with strong time-management skills; able to multi-task in a fast-paced environment. Extensive use of Microsoft Word, Excel, and PowerPoint; as well as experience with hospital and physician billing systems (i.e. Meditech, ECARE, Greenway, Gateway). An eagerness to learn and develop professionally.
Physician billing/Customer Service
Answering/directing patient and insurance calls.
Physician billing and some coding.
Posting patient and insurance payments and balancing on a daily basis.
Insurance follow up and recovery (i.e. filing appeals, ensuring claims are paid correctly and in a timely manner.
Telephone contact with insurance company representatives as well as customers/patients.
Knowledge of all contracts between the hospital and insurance companies.
Posting insurance company payments/denials.
Billing inpatient and outpatient commercial insurance claims.
Knowledge of medical coding and terminology.
Student Relief/Cash Posting
Posting patient and insurance payments
Assisting with mail operations
CARE Program Facilitator
The CARE program was designed by the hospital to promote an environment high in patient satisfaction and efficiency. Presented the program to all departments of the hospital, including new employees, in a series of lectures.
Taking reservations/coordinating large parties
Multi-tasking within fast-paced environment
Operating restaurant seating via computer network
Greeting/welcoming guests and residents
Utilizing Word/Excel for schedules/special projects
Distributing mail/messages to various departments