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Rosemary Velasquez

Expertise In: Hospitalist Billing

Name : Rosemary Velasquez
Experience : 22
Specialty : Hospitalist Billing
Location : Hackensack,NJ
Description :

Rosemary Velasquez is a results oriented Healthcare Management professional with a career path in healthcare and revenue cycle management, administration and business operations. Strengths include policy setting, project management, budget control, vendor negotiations, human resources, process improvements. Well regarded as a dynamic group motivator and improving efficiency of operations with proven accomplishments in the areas of organizational and leadership assessment, revenue cycle training, recruitment and retention, in-service training, and leadership development.


  • Revenue Cycle
  • Complaint Handling & Resolution
  • Patient Satisfaction
  • Patient Satisfaction Enhancement
  • Front-End Supervision
  • Accounts Receivable
  • Teambuilding & Training
  • Human Resource
  • Faculty Practice Management

Computer Skills: MS Word, Excel and PowerPoint 2007

  • Improved collections
  • Increased net income
  • Greater patient satisfaction
  • More efficient operational performance
  • Better process control
  • IDX-Flowcast
  • IDX 9.0
  • DBMS
  • Eagle System/SMS
  • Cerner
  • Cognos
  • Business Analytics


Revenue Cycle Manager

  • Head the administration of hospital-wide quality management and performance improvement initiatives in the areas of Compliance; Performance Improvement; direct all areas of regulatory compliance and medical staff credentialing requirements.
  • Organize workforce management objectives with a focus on individual, departmental and hospital-wide initiatives and team concepts.
  • Assist in planning and coordinating year-end audits with finance and auditors, as it relates to AR operations.
  • Manage front-end operations to ensure friendly and efficient transactions at checkout. Monitor productivity of direct reports and develop ongoing performance improvement plans as needed.
  • Improve relations with outsource vendors.

Key Accomplishments

  • Led a major facility expansion initiative that drove annual revenues from $5M to $10M through implementation and management of Palliative Care, Surgery, Pediatrics, Pediatric Ambulatory Care Center, Cardiology, Oncology, and Rehabilitation Medicine, Internal Medicine, Urology, Multispecialty Nephrology, Associates in Transplant and other medical units.
  • Recruited and developed a 10-person billing department resulting in a 38% increase in accounts receivable; put into place much needed training programs that achieved a an 95% staff retention rate in first year.
  • Revenue Generation - Instrumental in the reduction of A/R  $19m
  • Work closely with department managers and administrators to identify their needs and challenges and provide solutions-oriented strategies that support patient care for the St. Barnabas Healthcare System.

Practice Operations Manager Dept of Urology

  • Accountable for the administrative and financial functions that support patient care for the Department of Urology with over $2.1M of cash receipts
  • Managed five-member account team and twelve-member operations staff to serve over 1,200 outpatient patient visits.
  • Improved patient complaints and implemented corrective action plans to enhance patient experience.
  • Prepared financial summary reports and other ad hoc reports for departmental leadership.
  • Managed practice procurement, HR transactions and billing compliance plan including approving employee’s time cards, ordering drug, office and medical supplies, and resolving billing inquires.
  • Worked with outside companies/agencies and various departments on contract negotiate, accounts receivables, employee hires and terminations, etc.
  • Reviewed staff on an annual basis; identify appropriate staffing levels and implement plans to attain such staffing.


  • Received highest rating in patient satisfaction surveys in 2007.
  • Exceed departmental cash receipts goals each year, including 15% of goal for 2006 and 20% for 2007.   

FPA Practice Manager & Revenue Cycle Manager – Dept of Rehabilitation Medicine

  • Managed health insurance billing, collections and eligibility as it pertains to commercial, managed care, government and self pay reimbursement concepts for busy practice. Utilized extensive knowledge of electronic billing systems for front end and back end functions via IDX.
  • Handled financial analysis and reporting of billing revenue cycle and practice operations. Monitored revenue progress against benchmark front-end metrics and accounts receivable targets, and the resolved actual-to-budget variances.
  • Developed and implemented policies and procedures for financial transactions resulting in standardized reports
  • Improved initiatives of practice and communicated revenue performance results to departmental and faculty practice leadership.
  • Identified operational problems and implemented procedures to correct them.


  • Exceeded departmental cash receipts goals each year, including 35% of goal for 2005.       

Practice Manager/Billing Manager – Department of Otolaryngology

  • Improved daily practice operations for the Moses division. Duties included the organizing processes for patient registration, check-in and check-out, financial counseling, follow-up appointments, and handling patient issues and complaints.
  • Instrumental all practice associates including front desk receptionists/secretaries; file clerks, and senior billers. Hired, trained, mentored and hired staff of 25 people for practice with annual $3M of cash receipts and 13,282 outpatient visits and 17,536 yearly procedures.
  • Developed and implemented client service program which expanded small-to-medium client base by 35%
  • Reconciled month-end, financial and a/r activities reports. Implemented action plans for gaps in performance.


  • Exceeded departmental cash receipts goals each year, including 37% of goal for 2003 – 2004.
  • Exceeded in departmental staff training on IDX to improve registration and billing processes.
  • Exceeded in recouping monies from Medicare and Blue Cross and Blue Shield Insurance Companies.

Other supervising positions in healthcare   


  • Bachelor of Science:  Business Administration                                                                                       
  • Magna Cum Laude
  • Academic