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Linda Sportsman

Name : Linda Sportsman
Experience :
Specialty : Durable Medical Equipment
Location : Bradenton,FL
Description :

Linda Sportsman is a dedicated and performance-driven Logistics, Inside Sales and Customer Service Manager with extensive experience in process development, cost control, operations scheduling, and customer interaction. Effective leader who ensured the accurate completion of critical organizational documentation and the proper handling of sensitive customer data. An adaptable performer who designs streamlined systems and processes to ensure cost savings and optimized staff productivity. A detail oriented problem solver who improves service and delivery timelines in support of key business objectives. Proceeded by years of retail management.

Skills:

COMPUTER: PowerPoint, Excel, Word

Experience:

Logistics Manager

  • Managed Logistics Department was responsible for scheduling all home evaluations, product deliveries, and after sale service for every client, utilizing most cost-efficient routing possible. Managed a team of Schedulers who were responsible for every event in Delivery Representatives’ day, including warehouse time, vehicle maintenance, training, and meetings, as well as time off. Supervised Processors within Logistics department, reviewing all completed documentation from Medical and Insurance Departments and assembling delivery instructions for Representatives for all deliveries. Ensured Processors also followed up on all clients that
  • Schedulers were unable to service.
  • Asked to move to Logistics Department by Owner/President Tom Kruse to develop and implement processes and procedures to increase efficiency and reduce costs associated with product deliveries. Reduced delivery time by 50% within first year.
  • Improved delivery performance to 90% within ninety days and reduced drive time by 40%.
  • Inside Sales/Customer Service Manager
  • Managed Inside Sales Representatives (ISRs), contacting/qualifying all clients and scheduling Field Representatives for home visits. Ensured all evaluation and delivery documentation received was processed quickly & accurately to ensure timely product delivery.
  • Increased product sales from 400 units to 2,100 units per month over a seven-year period.
  • Managed transition from a manual processing system to a fully electronic system. Assisted in creation of electronic forms for evaluations, deliveries & returns.
  • Created highly efficient and cost-effective process for redelivery and pickups, which is still in use today.
  • Retail Store Manager
  • Opened 7 stores in the Tampa Region. Hired staff of 150 to setup new stores and established core staff to be retained once store opened. Managed complete setup of fixtures and merchandise.
  • Released store to new store manager once opened.
  • Managed home store to meet sales goals.
  • Store Manager 
  • Job was to go into stores with high inventory losses as store manager to clean up and restructure the re-inventory to determine actual losses.
  • Able to reduce the losses in each store by over 30%. Set up off hour stocking to increase efficiency in all area stores.
  • Manager, Shipping & Receiving Manager and Department Manager
  • Managed the shipping and receiving department as well as all hard lines departments.
  • Received all shipments, accounted for merchandise/supplies as well as filed for any shortages.
  • Shipped all transfers and returns.
  • Managed plan-o-grams implemented, shelves keep stocked and orders placed for merchandise.