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Therese Williams

Expertise In: Neurology

Name : Therese Williams
Experience : 7
Specialty : Neurology
Location : Redford,MI
Description :

Work Experience:

1. Henry Ford Hospital, Detroit, MI
    Duration: Mar. 2011 - Nov. 2013
    Designation: Health Care Specialist Coordinator


  • Travel coordinator throughout the metropolitan area which includes: Detroit, Macomb, Madison Heights, Allen, Southfield, and Bingham Farms providing clerical support for the entire department
  • Processing patient referral for the Hap at Home Program and schedule appointment for consultations for patients and their family seeking hospice treatment
  • Inputting demographic information into the system
  • Update billing ICD-9 coding and insurance information for each patient in the program
  • Payroll processing, answer question relating to the Hap services offered throughout the Henry Ford System


Act as the liaison for the entire staff including staff, patients and their families the go to person for referral source of information.

Skillset Used:

  • Exceptional customer service skills while establishing team building skills
  • Problem solving skills when dealing with sensitive patient and family situations
  • Medical Billing and claim processing, referral intake processing for certifications
  • Customer service phone skills
  • Computer skills using McKesson, Epic, Care Plus, Epic and Mainframe, MS Word

2. Henry Ford Hospital Surgical Intensive Care Unit, Detroit, MI
    Duration: Jun. 2006 - Apr. 2011
    Designation: Patient Advocate


  • Liaison between patients, families, physicians, and nursing staff
  • Resolved problems regarding patient access to all services and complaints by ensuring open communication to all parties
  • Patient and family rounding on the entire forty bed unit for new patient admits and discharges providing orientation to families
  • Processed daily logs entering into the computer system allowing the unit to track the patient stay at Henry Ford
  • Provided information to patients and review patient rights
  • Provided compassion to families and patients in time of need by listening and allowing people to grieve due to losing a loved one
  • Support for a multi-culture environment while ensuring that communication barriers are handled in a professional manner
  • Established rapport between staff and public while making the stays of patients as stress-free as possible
  • Provided my business cards and comment cards to increase Press Ganey scores which allows us to stay true to the Henry Ford experience


  • Provided exceptional customer service for patients and their families
  • Increased Press Ganey scores for the 40 bed unit above 90 percent
  • Initiated Skype services to a patient who son was getting married while she was in the SICU
  • Problem solver for all situations that occurred in the unit

Skillset Used:

  • Problem solver, great listener, support for all staff, patients and their families
  • Provided great customer service while maintaining professionalism


  • Associates in Health Care Administration (2011 - 2014)
  • Oakland Community College - Southfield, MI