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Therese Williams

Expertise In: Neurology

Name : Therese Williams
Experience : 7
Specialty : Neurology
Location : Redford,MI
Description :

Work Experience:

1. Henry Ford Hospital, Detroit, MI
    Duration: Mar. 2011 - Nov. 2013
    Designation: Health Care Specialist Coordinator

Responsibilities:

  • Travel coordinator throughout the metropolitan area which includes: Detroit, Macomb, Madison Heights, Allen, Southfield, and Bingham Farms providing clerical support for the entire department
  • Processing patient referral for the Hap at Home Program and schedule appointment for consultations for patients and their family seeking hospice treatment
  • Inputting demographic information into the system
  • Update billing ICD-9 coding and insurance information for each patient in the program
  • Payroll processing, answer question relating to the Hap services offered throughout the Henry Ford System

Accomplishments:


Act as the liaison for the entire staff including staff, patients and their families the go to person for referral source of information.

Skillset Used:

  • Exceptional customer service skills while establishing team building skills
  • Problem solving skills when dealing with sensitive patient and family situations
  • Medical Billing and claim processing, referral intake processing for certifications
  • Customer service phone skills
  • Computer skills using McKesson, Epic, Care Plus, Epic and Mainframe, MS Word

2. Henry Ford Hospital Surgical Intensive Care Unit, Detroit, MI
    Duration: Jun. 2006 - Apr. 2011
    Designation: Patient Advocate

Responsibilities:

  • Liaison between patients, families, physicians, and nursing staff
  • Resolved problems regarding patient access to all services and complaints by ensuring open communication to all parties
  • Patient and family rounding on the entire forty bed unit for new patient admits and discharges providing orientation to families
  • Processed daily logs entering into the computer system allowing the unit to track the patient stay at Henry Ford
  • Provided information to patients and review patient rights
  • Provided compassion to families and patients in time of need by listening and allowing people to grieve due to losing a loved one
  • Support for a multi-culture environment while ensuring that communication barriers are handled in a professional manner
  • Established rapport between staff and public while making the stays of patients as stress-free as possible
  • Provided my business cards and comment cards to increase Press Ganey scores which allows us to stay true to the Henry Ford experience

Accomplishments:

  • Provided exceptional customer service for patients and their families
  • Increased Press Ganey scores for the 40 bed unit above 90 percent
  • Initiated Skype services to a patient who son was getting married while she was in the SICU
  • Problem solver for all situations that occurred in the unit

Skillset Used:

  • Problem solver, great listener, support for all staff, patients and their families
  • Provided great customer service while maintaining professionalism

Education:

  • Associates in Health Care Administration (2011 - 2014)
  • Oakland Community College - Southfield, MI