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Effective Hospital Administration and Patient Satisfaction

October 14, 2015



Patient-Satisfaction

With recurring transformations in the ever increasing competitive and expensive healthcare industry, the priority for all healthcare providers is to deliver improved and high quality patient care. In an endeavor to effectively manage administration along with satisfied patient care, hospitals and private healthcare clinics are ensuring that they have a competent and engaged workforce along with the necessary medical and non-medical assets in place.

Along with building overall satisfaction for the patient and their families, patient care is being determined by a 'patient oriented' approach where quality of infrastructure, competent personnel and operational efficiencies are together being administered. Here are some pointers that hospitals are indulging in to effectively achieve their targets:

  1. Hospitals are striving towards reducing the time to access and avail a medical practitioner, thereby reducing the waiting time. The 'check in' and 'check out' procedures at hospitals are being made easier and swifter favoring patients and their families. Information at the respective counters about procedures and medical aspects given out by the hospital staff is being made understandable and transparent. Effective communication by the physician to the patient and his family aids in enhanced patient care.
  2. Hospitals are conducting extensive research and tracking competition. They are trying to position themselves in one or more specializations by combining the best facilities and state-of-the-art technologies.
  3. Hospitals are effectively using the 'labor management software' to utilize the best staff and make available the right staff at the right time at the right cost. With extensive patient data being documented and shared amongst physicians, hospitals are meticulously working to improve patient care through keeping up with advances in medicines, technology, government regulations and policy changes.
  4. Hospital administrators are being dedicated to 'rounding' by getting out into the corridors of the hospitals and interacting with staff and patients to gain relevant and crucial feedbacks on the working of the organization. They are picking clues by observing from the patients' perspectives, commending the staff on jobs done well, observing and making notes of the work performed vis-a-vis the work mentioned on paper, and making an action plan of the underlying faults. Hospital administrators are trying to be approachable and breaking the communication barriers in order to achieve productive results. They are also striving to build trust by listening and acting to concerns, not making false promises and visiting physicians and other staff on nights, weekends and holidays to make themselves visible, approachable and available on assessments; thereby aligning the organizational and personal goals and daily operations.

For improving patient care, generating and sustaining a patient-sensitive system is indispensable and is being the chief precedence of all hospitals and their personnel.

 

Category : Practice Administration