Patient satisfaction equals to nearly 30% more income!

Research that optimizes Doctors Revenue!

Medical Billing Insights

"Simple Solutions to Your Reimbursement Problems" You Care, We Deliver!
Tuesday November 27, 2012

Improving patient satisfaction can significantly help enhance profitability & revenue by - reducing malpractice claims, increasing referrals, increasing patient volumes and consequently lowering risk.

According to Industry Standards:
Patient dissatisfaction can lead to patient’s willingness to recommend or return dropping anywhere between 30% - 50%. Organizations with consistently high levels of patient satisfaction are among the most financially successful. A study depicted that approx. 30% of variance in profitability can be attributed to patient perceptions of the quality of care & satisfaction.

How to enhance patient service to increase Revenue & Profitability at your practice?

Develop the ability of the front-line staff to respond well to the patient’s top four to six problems.
Fix processes and proactively ensure patient education to prevent the top four to six problems.
After executing effective response processes (Step 1), aggressively elicit complaints.
Strive to create a highly visible Patient Relations function at the practice.

Enhance the bottom line via improved loyalty, word-of-mouth marketing, & risk reduction.

Why patient satisfaction?

Physicians should immediately put these measures into practice especially as Hospitals and Home Health agencies already have a percentage of their CMS reimbursement dependent upon patient satisfaction benchmarks.

Ensuring Patient satisfaction with MBC…

MBC’s medical billers and coders follow these steps to achieve high levels of patient satisfaction -

Assistance in measuring & analyzing the physician’s current state of operations.
Help determine areas of improvement as perceived by the patients.
Help identify areas of concern in order to develop & implement customized solutions.

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Significant benefits reaped by our clients in the past include:

Patient Retention	Getting a new customer is on average 5 times more expensive than retaining current customers.
Word-of-Mouth Advertising	Reducing negative experiences by implementing patient satisfaction strategies to maintain and grow the client base.
Reduced Malpractice Costs	Poor communication is the prime reason for most patients filing a malpractice suit.

With MBC as your billing partner acquire:


Increased Patient loyalty	+	Improved Market Presence	+	Improved Performance

	=	Higher revenues!