Are you losing your revenue and patients? If the answer is yes, you need to make some serious changes in the way you are running your practice. According to a survey conducted on 1,019 adult patients by Cleveland Clinic, waiting for a long time at a doctor’s office was the top issue faced by nearly half of the respondents. While 11% said they get agitated when the doctor doesn’t give them time, six per cent respondents expressed serious annoyance for not being remembered by their doctor.
Here are the top five things that patients expect in their doctor’s office:
If you don’t want to lose patients or have the revenue cycle of your practice affected, make sure you are meeting the above-mentioned expectations of your patients. You will have to hire trained and experienced front-desk staff to ensure that appointment scheduling, cancellations and re-scheduling are handled in the right manner. The billing department will have to be spruced up to ensure that you get paid for every service you have performed. This will give you sufficient time to concentrate on every patient.
In case monetary constraints or shortage of skilled staff is a hindrance, outsourcing can be the best solution for your practice. By hiring companies like MedicalBillersandCoders.com, practices can eliminate the challenges related to billing, coding, claims submission, HIPAA compliance, and so on.
MBC has the largest team of certified and experienced billers and coders who have been offering effective billing solutions to 42 specialties across the US. By outsourcing medical billing needs to MBC, practices have been able to concentrate on patient engagement, giving more time to each patient and training the front-desk staff on how to manage appointments in an organized manner.