Patient engagement is important for healthcare providers in order to enhance operational performance and improve quality of care. ONC (Office of the National Coordinator for Health IT) and CMS (Centre for Medicare & Medicaid Services) have always stressed on the importance of improving patient engagement strategies in healthcare organizations. These strategies also play a vital role in MU (Meaningful Use) regulations because population health outcome can be improved by involving patients with their health and wellness.
It is necessary for providers to understand the importance of using patient portals because increased use of health IT tools will help in improving patient engagement down the line. According to a report by HIMSS (Healthcare Information and Management Systems Society), health IT tools have a vital role to play in improving the relationship between physicians and patients. The potential barriers of communication between patient and providers can be reduced with the effective use of patient portals, social media and secure messaging (including emails).
There has been some difference of opinion as far as use of HIT and patient engagement is concerned. While some providers find it useful, others state that HIT has had no impact on improving patient health outcomes. Experts believe that HIT can prove effective only when used in the right manner. It should be used in co-ordination with various other strategies to improve the outcome.
Here are five ways medical practices can change how patients interact with the healthcare organization:
Patient engagement is necessary and an enhanced strategy for the same will go a long way in patient satisfaction along with improved operational and financial efficiency at the medical practice.Back