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Sean Dougherty

Expertise In: Neurology,
Name : Sean Dougherty
Experience : 14
Specialty : Neurology,
Location : Kempner,TX
Description :

Contact Center Manager

The Dwyer Group  -  Waco, TX - August 2014 to October 2014


Managed call center staff of 20-39 agents while overseeing operations encompassing scheduling and franchise sales generation.

• Prepared on-time performance reports for upper management's review

• Performed capacity planning, and cost/benefit analysis to gauge business profitability objectives met

• Coordinated franchise user requirements to ensure call center met business goals

• Monitored scheduling agents to ensure call quality and protocols were being upheld

• Resolved franchise user and customer escalation calls


Medical Office Manager

NeuroAustin Neurology Associates  -  Austin, TX - March 2012 to August 2014


• Managed front office operations to include staff of 5-7 employees

• Coordinated, trained, and coached staff ensuring compliance with federal, state, and local guidelines

• Substantiated patient insurance coverage and eligibility

• Oversaw and verified patient referrals and authorizations

• Obtained prior authorizations for office procedures utilizing CPT and ICD9 codes

• Assisted patients in understanding their insurance benefits

• Handled medical records in accordance with 45 C.F.R., Parts 160, 162, and 164

• Established new clinical policies, procedures, and guidelines resulting in seamless office operations

• Validated location of medical equipment and computer devices while managing medical

• supplies inventory

• Experienced with various EMR systems; e-MDS, NexGen, and Glostream

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