Wendy Gross

Wendy Gross is a motivated, personable business professional with 17 year track record of success in customer service. A diplomatic and tactful with professionals at all levels. She is flexible and versatile with the ability to maintain a sense of humor when working under pressure. A poised and competent person with demonstrated ability to transcend cultural differences easily. She thrives in deadline-driven environments and works with the team to achieve significant business results.

Skills:

• Written and Verbal Communication
• Office Equipment Skills
• Microsoft Office Certification
• Customer Service
• Front Office Operations Scheduling
• Insurance Billing
• Accounting/Bookkeeping
• Keyboarding Skills
• Perfect Attendance

Experience:

• Demonstrated flexibility in satisfying customer demands in a high volume production environment consistently adhered to business guidelines
• Maintained all log and reporting documentation, with extreme attention to detail. Adhere to all safety procedures.
• Have extensive knowledge of programs pertaining to the job functions
• Participated in cross training for other departments
• Complied with established OSHA health, safety and security standards associated with a hazardous work environment

Certifications:
Associate of Applied Science, Medical Billing and Coding, January 2012