Charlotte Collins-Roman

Charlotte Collins-Roman has Over 13 years’ experience driving maximized revenue for leading practice management organizations. Highly competitive, passionate, persuasive and articulate, able to achieve noticeable results. Experienced in targeted A/R analysis reporting and claim resolution. Seeking to continue in this role on a remote basis.

Skills:

• Increased Revenue
• Decreased Account Aging
• Account Management
• CPC Certification(pending)
• Clearinghouse Report Analysis
• Swift Claim Resolution

Experience:

• Verifying and correcting CPT and ICD9 codes based on medical documentation.
• Expertise in analyzing medical data to determine appropriate steps in solving difficult claims processing.
• Successfully billing to Medicare/Medicaid/HMO’s payers as well as commercial and workers compensation using correct billing procedures.
• Motivating staff of up to 15 employees to peak performance levels.
• Proven record of successful project assignments.
• Revenue Generation - Within two years, generated significant increases in revenue for both Integrated Healthcare Solutions LLC.  and Medical Practice Solutions.
• Account Development – Restored multiple client accounts to good standing with decreased A/R.
• Effective Strategy Implementation - As a Medical Billing Coordinator and Supervisor, I designed and implemented a follow-up strategy that allowed billing staff to meet and repeatedly exceed company revenue monthly, quarterly and yearly goals.
• Within two years, generated significantly increased business revenue for 15 multi-specialty practices.
• Decreased aged accounts across entire client database with successful claim resolutions.
• Work closely with medical billing staff to ensure correct billing guidelines were adhered to.
• Provide reporting data specific to provider needs for monthly organization meetings.
• Complete analysis reporting to determine specific areas of concern and resolve any issues.
• Utilized strong ability to identify and problem solve outstanding aged accounts.
• Implemented strategies to maintain account billings within company set goals.
• Maintained working relationships with physicians and office staff to ensure smooth billing process.
• Quickly accelerated through the ranks based on proven account resolution and team leadership abilities.  Within three months promoted to Billing Supervisor and later to Medical Billing Coordinator. 
• Promoted to manage multi-million dollar multi-specialty practices and served as an account supervisor.
• Led a staff of 11-15, medical billing representatives.
• Represented agency to clients during monthly meetings with directors, physicians and office managers.
• Compiled EOM provider driven data to clearly identify account standing to directors and managers.
• Provided continuing education and training to employees on correct billing procedures.
• Managed multi-specialty accounts and consistently exceeded company revenue goals.
• Worked closely with clearinghouse to ensure all files were received and processed in a timely manner.
• Provided training to employees on correct billing procedures.

Certification:

• Certified Professional Coding –Pending 12/2012
• Meridian Community College-Pursuing HIT Associates Degree