Monica Eyster

Monica Eyster is seeking challenging work that will allow me the opportunity to excel.  A team-player, professional and dependable.  Proficient in seeing projects through to completion.  Has a positive attitude and has excellent customer service abilities.

Skills:

• Excellent problem solving and communication skills.
• Solid customer-focus and operate well in team environment.
• Dependable and responsible. 
• Ability to develop and motivate staff.
• Strong organizational and people skills.
• Able to set, satisfy and exceed targets.
• Excellent customer and client relations.
• Extensive knowledge of CPT, ICD-9 coding, HCFA, UB.
• Accurate and fluent in 10-key by touch.
• Type 60 wpm.

Experience:

• Scheduling, marketing, accounts receivable, accounts payable, invoicing, payroll, human resources.
• Maintain good communication line and relationship with customers.
• Entertain clients’ inquires, suggestions and complaints.
• Manage, supervise and coordinate activities of call center professional in providing telephone customer related services.
• Monitor random inbound calls to improve the quality, minimizing errors and tracking operative performance.
• Setting and meeting performance goals and targets for speed, efficiency and quality.
• Planning and developing employee recruitments, including posting vacancy ads and liaising with other departments for proceedings.
• Motivating, coaching and retaining staff as well as coordinating reward, bonus and incentive schemes.
• Handle the most complicated customer inquiries or complaints.
• Review staff performance, determining training needs and scheduling training sessions.
• Perform all aspects of medical office duties for a Plastic and Reconstructive Surgeon.
• Demonstrate a high degree of service, integrity and confidentiality when dealing with the customers.
• Work closely with the surgeon performing administrative functions.
• Schedule and confirm appointments and surgical procedures.
• Verify and pre-certify medical insurance.
• Create and file online claims to insurance carriers.
• Collect and balance money.
• Organized and maintained medical billing for a three doctor Family Practice.
• Initialized and implemented electronic filing for the practice.
• Assisted in the interview and hiring process for the office. 
• Assisted all employees in the area of billing and collections.
• Supervised medical billing office.
• Strong communication with customers in person and by telephone on a daily basis.
• Established the ability to multi-task and successfully manage detail- oriented work.
• Strong collections from providers and clients.
• Reported to the financial doctor monthly regarding collection reports.
• Posted and balanced money.
• Excellent customer service, interpersonal and communication skills (written and verbal).
• Demonstrated superior customer service for a medical and dental Third Party Administrator.
•  Handled a high volume of in-bound telephone calls from current members as well as medical and dental providers.
• Assessed the member’s situation and made appropriate recommendations of action.
• When necessary, I processed incorrectly paid claims initially processed by the claims department.
• Worked as a liaison between the provider and member to help maintain a positive experience for our members.
• Demonstrated critical thinking and strong communication skills.
• Sales and recruiting for an employee leasing company.
• HR duties for company.
• Excellent time management and organizational skills.
• Ability to work in a fast paced environment while performing multiple tasks and adjusting to changing priorities.
• Managed employee records and payroll over 100 employees.
• Client and customer service with our 15 client companies.
• Maintained the accounts payable, accounts receivable, collections and employee injuries.
• Answered a high volume of calls for the call center.
• Extensive customer service at this insurance company with my client, the California Correctional Officers.
• Processed medical claims.
• Worked with both providers and members to maintain integrity for the business.
• Worked in the mailroom for this medical and Life Insurance Company.
• Was promoted to Jr. Claims Examiner.  Processed medical claims on a manual system.
• Then, promoted to Sr. Claims Examiner.  Processed medical professional, hospital, dental, and life insurance claims.
• During my employment we converted to an automated, computer system. 
• Extensive customer service in an in-bound call center.
• Superior challenge of handling telephone calls from members.