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Expertise In: Family Practice,
Experience : 2
Specialty : Family Practice,
Location : Wakefield,MA
Description :

SUSAN E. RANDOLPH-FREY  wants to obtain a part-time position at a hospital or medical facility, involving medical outpatient and inpatient billing and coding. Her Near- and Long-Term Objectives are: Learning ICD-10; a personal, thorough study of HIPAA laws; employment as a medical biller/coder, then, ultimately, a career as a certified professional coder, working in outpatient and/or inpatient medical facility, and possibly as a billing and coding teacher and consultant.


ICD9 CM coding; CPT-4 Surgical and Nonsurgical coding. Strong legal/work ethic; excellent computer, communication and interpersonal skills; Medisoft, Microsoft Office, Excel, law office billing systems, and many years of business experience.


  • Teaching Assistant, Tutor
  • Lifeline Ambulance Service
  • Completion of 160-hour internship in Lifeline’s Billing Department (Supervisor: Keith MacDonald, Billing Manager).  Communicating with insurance companies regarding claims, printing and mailing HCFA claims to insurance payers, maintaining records by inserting my payer communication notes in patient records, filing, electronic scanning of notes by EMT during ambulance runs.
  • 20+ years as a Legal Secretary to approximately a dozen partners and associates over that period.  In addition to the usual secretarial duties, 20 years of successful, in-depth knowledge of entry for and handling of client task-based, detailed billing, including direct communications with clients and internal billing staff regarding client billings.
  • First draft of a course-comprehensive study guide volume to assist students studying for billing/coding certifications, based on my studies and personal research.  

American Career Institute, Woburn, Massachusetts
Courses for certification as a professional medical and insurance coder.  

Courses included: Foundations of Healthcare, Medical Terminology; Pathophysiology; Introduction to Medical Billing; Insurance Claims Processing and Medisoft; Medical Administration Procedures; Medical Ethics and Law; Introduction to Pharmacology; Introduction to ICD-9 Coding; Introduction to CPT-4 Coding (nonsurgical); Introduction to CPT-4 Coding (surgical); and Operative Notes and Procedures; recertification in CPR and AED operation pending.  

Associations: American Health Information Management Association Member
(CCA pending through AHIMA)
American Association of Coding Specialists Member

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