Scott Kreutzer

Scott Kreutzer’s major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, including strict patient confidentiality, excellent data entry skills, and extensive medical terminology.

Skills:

• ICD-9, CPT-10, & Medical Terminology
• Medical Insurance
• Excellent Interpersonal Skills
• Excellent Phone Skills
• Various Practice Management Software
• Medisoft , MOSES
• Claim Entry & Payment Posting
• Records Organization & Management
• Insurance & Patient Aging
• HIPAA Compliance
• Excel, Word, PowerPoint, Access, Outlook
• Microsoft Office Suites 2000, 2003, 2007,2010
• AS400
• Windows 95/98, 2000, XP, Vista, Windows 7

Experience:

• Externship 160 Hours
• Ensure claims are entered and submitted with 48 hours of receipt
• Insure accuracy of insurance claims.
• Verify correct ICD-9 and CPT codes for a variety of specialties
• Verify and update patient insurance accounts
• Assign ICD-9 to physicians’ diagnosis and insure correct level of service and various other CPT codes
• Reconcile insurance and patient payments. Research and resolve incorrect payments, EOB rejections, and other issues with outstanding accounts
• Verified and filed information for Workers Comp claims, Urgent Care claims, and Rehabilitation claims Southeastern College 2011 – 2012 Work Study 36 hours
• Created extensive PowerPoint presentation providing instruction on how to use Medisoft.
• Created useful Word document to support the PowerPoint presentation.
• Created instructional guide on how to complete a UB-04 hospital billing form to assist the other students in my class.
• Graded Test
• Filed and organized educational materials
• Provided a quality customer service experience.
• Accurately and efficiently input data utilizing exceptional alpha-numeric keyboarding skills.
• Responded to customer calls and inquiries regarding Verizon Wireless products and services.
• Expedited and facilitated the escalation of customer service issues when needed.
• Assisted with coaching and call monitoring of fellow teammates.
• Produced PowerPoint presentations promoting and educating representatives about providing quality customer service.
• Conducted team meetings to discuss our team goals and incentives.
• Filing patient data information sheets and payment statements
• Completed data entry of payments received into AS400 system
• Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans.
• Monitor interaction between staff and callers to ensure quality assurance standards.
• Review call center statistics to measure staff performance and the need for improvement.
• Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.
• Accurately and efficiently input data utilizing exceptional alpha-numeric keyboarding skills.
• Responded to supervisor calls and inquiries regarding Alltel products and services.
• Expedited and facilitated the escalation of customer service issues when needed.
• Assisted with coaching and call monitoring of fellow teammates as a representative.
• Held team and individual meetings to review stats and goals for a team of 20 representatives.
• Created PowerPoint presentations regarding quality customer service goals.
• Produced several incentive ideas to help motivate representatives for meeting their goals.
• Used Excel to create charts and reports to display the team’s statistics.
• Conducted group training sessions on the call flow model.
• Maintained records for each team member and monitored their recurrent training.
• Performed the responsibilities of a liaison between corporate customers and the client.
• Coached the Back office team in processing orders via e-mail and corresponding with customers via e-mail and fax.

Education/Certifications:

CBCS certification
CPC certification scheduled for 11/17/12
SC 2010 Major Medical Office Administration relocated to Jacksonville and transferred to Keiser