Debra Cochran

Debra Cochran is seeking a position in a professional and growing environment. She has a positive attitude and a willingness to learn. She thinks she would be an asset to any company.

Skills:

• Medical Terminology CMS-1500 Insurance Claim Form CPT Coding
• ICD9-CM Coding Insurance Billing Navinet.com
• Collection Letters Medical Law Ethics Availity.com
• Medical Billing Problem-Solving Skills HIPAA
• 40 WPM Medical Office Procedures 10- Key
• Customer Service EOB interpretation Microsoft Office
• Aprima Healthcare software

Experience:

• Responsible for all accounting aspects of the company.
• Helped in the design and follow-through on landscape projects.
• Assisted in the marketing/installation of new pumps and irrigation systems, performed monthly inspections of existing contracts including repair and or replacement.
• Reviewed superbills for payments
• Checked Availity for verification of payment postings
• Utilized Navinet to verify claims status
• Contacted several insurance companies to verify claims. Resubmit when necessary.
• Submit supporting documentation to insurance companies
• Checked eligibility of insurance coverage and notated patients charts
• Set and cancelled appointments as appropriate. Updated demographical information during appointment call.
• Updated patients account when contacted by insurance companies for needed tests.
• Answered customer calls and e-mails, responsible for entering Pay-Pal payments, returns, refunds, replacements and or exchanges for defective or damaged items.
• Processed all pending screens- including credit card, Pay Pal, purchase orders, checks and pay by phone orders, assisted in researching of fraudulent orders and charge backs, filed online damage and loss claims to FedEx, posted payments
• Responsible for “capturing” credit card payments that did not automatically process, issued call tags for pick-up of damaged items, traced lost packages and initiated driver follow-ups if necessary, maintained files on all above procedures
• Answered customer calls and e-mails, resolved complaints, tracked lost packages.
• Responsible for replacing or refunding and updating customer accounts on website, manned live chat lines assisting up to five customers
• Filed online damage/loss claims to FedEx, posted payment upon receipt of checks.

Education/Certifications:
Associates Degree/Healthcare Reimbursement
Completed a diploma program for medical billing and coding.
CPC certification through the AAPC
HIPAA certified and also completed an online certification for CMS claim forms.