Heidi Kollmorgen

Heidi Kollmorgen is available for consulting with practices that need assistance with reducing their Accounts Receivables. She can identify areas needed for improvement so claims are processed correctly the first time and she is also successful in appealing denied claims. She wants to help motivate staff to tackle these issues!

Skills:

• ICD-9 / CPT Coding
• In-patient and ED experience
• Compliance & Credentialing
• Administrative Office Skills
• Revenue Cycle Management Audit of medical records
• Financial Reports
• CMS Policies
• Soft Collections
• Release of Information
• Insurance Billing
• Insurance Follow-Up
• Front-Office Operations
• Patient Communications
• Analytical Research Skills

Experience:

• This challenging clinical rotation allowed me to work in all aspects of the HIM and Coding Department of this 1032 bed tertiary medical center. Gained valuable experience in 3M Software while coding in-patient, ED and out-patient procedure records using EMR and paper charts, release of information, assembly of in-patient charts, and abstracting paper charts to the electronic record.  All duties were performed according to strict UH guidelines and policies.
• This medical billing service offers consulting services to private solo and multi-physician practices as well as practice management software assistance for numerous specialties. All aspects of staff training, coding, HIPAA compliance, medical billing and practice management are performed with a special emphasis on reversal of denials and review of proper documentation to decrease rejected claims. Worked with each provider to maintain compliance with each contracted payer, as well as create accounting reports to assist each practice in succeeding financially.
• Was recruited for this position based on my skills in management and her health insurance background.  Our team worked as a vendor at the Cleveland Clinic Main Campus and I supervised six individuals specializing in credit balance resolution.  Her responsibilities involved training staff, quality control of all work submitted along with maintaining the relationship between the Clinic and my corporate office.
• Initially hired as a consultant, she was able to solve a number of billing errors that were causing numerous delays and denials. By working with insurance companies to obtain payment for claims previously denied, the accounts receivable was markedly improved. She took on the role of Practice/Billing Manager and assisted the office through the transition by interviewing potential candidates for various positions within the practice.
• Handled all aspects of managerial duties for this rheumatology practice.  She was also hired to come back as a consultant in later years for billing assistance and special accounting projects.

Education and Certifications: 

• Enrolled in the Health Insurance Management Technology (HIMT) Associates Degree
• Medical & Dental Assistants: Medical Assistant Certificate
• Centers for Medicare and Medicaid (CMS)   Completed the Medicare Billing Certificate Program for Part A & Part B.  This 34 hour course is designed to prove mastery of CMS billing issues and is conducted through the MLN network. 

Affiliations:

• Member of AHIMA and hold the credential of Certified Coding Specialist, Physician based.
• Will be RHIT eligible in December, 2012.
• Specialty : Cardiology, Family Practice,Gastroenterology,General Surgery, Internal Medicine,OB Gyn,Optometry,Pain Management,Pediatrics,Plastic Surgery,Podiatry,Primary Care, Rheumatology