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Expertise In: General Surgery,
Experience : 10
Specialty : General Surgery,
Location : Lemont,IL
Description :

MALLORY JOHNSON is a reliable and results-oriented administrative professional with diversified experience in office operations and customer service. 


Highly organized with strong time-management skills; able to multi-task in a fast-paced environment.  Extensive use of Microsoft Word, Excel, and PowerPoint; as well as experience with hospital and physician billing systems (i.e. Meditech, ECARE, Greenway, Gateway).   An eagerness to learn and develop professionally.


Physician billing/Customer Service

  • Answering/directing patient and insurance calls.
  • Physician billing and some coding.
  • Insurance refunds.
  • Posting patient and insurance payments and balancing on a daily basis.
  • Insurance follow up and recovery (i.e. filing appeals, ensuring claims are paid correctly and in a timely manner.

Insurance Recovery

  • Telephone contact with insurance company representatives as well as customers/patients.
  • Knowledge of all contracts between the hospital and insurance companies.
  • Posting insurance company payments/denials.

Inpatient/Outpatient Billing

  • Billing inpatient and outpatient commercial insurance claims.
  • Knowledge of medical coding and terminology.
  • Insurance verification.

Student Relief/Cash Posting

  • Posting patient and insurance payments
  • Assisting with mail operations

CARE Program Facilitator

  • The CARE program was designed by the hospital to promote an environment high in patient satisfaction and efficiency.  Presented the program to all departments of the hospital, including new employees, in a series of lectures.

Greeting/welcoming customers

Taking reservations/coordinating large parties

Multi-tasking within fast-paced environment

Operating restaurant seating via computer network

Greeting/welcoming guests and residents

Operating switchboard

Utilizing Word/Excel for schedules/special projects

Facility tours

Distributing mail/messages to various departments

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