Tracie K. Nelson

Tracie K. Nelson wishes to obtain a challenging position in an organization that will utilize her skills effectively.

Skills:

• Strong ability to execute based on strategic objectives
• Big-picture focus on company goals
• Solid experience managing cross-functional teams
• Administrative and communication Skills
• Customer/Patient Relations
• Departmental Operations Management
• Fast Learner
• Hard-worker
• Inventory Control
• Performance Evaluations
• Problem Resolution
• Process Redesign
• Total quality management
• Competent computer knowledge, software programs and computer skills

Experience:

• Department Manager/Sales Floor Associate/Cashier
• Customer Service
• Retail Merchandising
• Manage seven departments and twenty associates
• Maintain compliance and contractual issues
• Behavioral Health Claims Specialist
• Submit claims
• 80% denial overturns
• Maintained 95% approved claim percentage

Owner

• Bookkeeping and Tax Returns
• Customer Service
• Estimating and Problem Solving
• Escrow Secretary
• Open and work up escrow files
• Assist Escrow Agent

Office Manager

• Oversaw employee insurance, credit union and 401K for Somervell Partners and Glen Rose Restaurant Ventures
• Maintained books for all Xcelon Group entities
• Claims Department Manager/Claims Processor
• Manage eight claims processors
• Compile and implement departmental policies and procedures
• Assist Information Technology department in creating new claims software
• Process claims
• All batching of claims and compiling bank deposit
• Handling all elevated claims issues
• Maintaining all payer benefit manuals

Education

• Ultimate Medical Academy
• Associate of Science – Medical Billing and Coding (Expected August 2013)

Certifications

• Certified Professional Coder  (IT)
• Quickbooks