Tina Kolmetz

Professional Summary:

Seeking a position in management / administrative setting or a clerical / leasing consultant’s position where I can utilize my office administration and support experience, knowledge of various computer applications and software.

Skills and Expertise:

• 25 years in customer service
• Worked on EMRs for over one year
• Thorough knowledge of Medical Terminology
• Proficient in MS Excel & Word, Easy fill PRN, AS400, Trapeze, Lotus Note, Maximo
• Trained and schooled in Pharmacy Technician for 1.5 years
• Trained new employees
• Successfully managed multiple priorities & assignments
• Minute attention to detail
• Excellent problem solving, project management & time management
• Highly motivated individual with a get the job done now mentality
• Extremely patient individual who can maintain a clear mind under pressure

Experience:

1. IOD Incorporated, Madison Heights, MI
    Duration: Apr. 2013 - Present
    Designation: Client Service Representative for HIM

Responsibilities:

• Verify authorizations for HIPAA compliance on release of information requests
• Prepare, certify if needed, scan & handle medical records electronically, fax requests & data entry
• Maintain confidentiality, and answer calls

Skills Used:

• Work with medical and law enforcement professionals to make sure the proper records are obtained
• Works on ADP, Orb, Excel, Prism, Star Navigator, HPF, Centricity, Cerner / Powerchart HIM, Lynx, and Medseries 4

2. Bartech Group, Detroit, MI
    DTE/Fermi 2, Newport, MI
    Duration: Sep. 2010 - Dec. 2011
    Designation: Word Processor II

Responsibilities:

• Document control, records management, data entry, records imaging & distribution
• Updated, organized and document original blueprint
• Weekly reports of duties performed & daily confidential distribution

3. KC Transportation, Wayne, MI
    Duration: Aug. 2005 - Feb. 2006
    Designation: Dispatch Assistant

Responsibilities:

• Customer & Public Relations
• Updating daily reports, keep records on all dispatch boards & miscellaneous loads
• Assisting in the scheduling & dispatching trucks for deliveries & pickups
• Shipping & tracking vehicles to various locations
• Entered & updated data into AS400, Penske, Covisint, & Fed EX websites
• Performed duties with limited supervision; multi-tasking & answering calls

4. United Road Services, Romulus, MI
    Duration: May 2004 - Apr. 2005
    Designation: Dispatch Assistant

Responsibilities:

• Customer & Public Relations
• Assigning & dispatching drivers onto loads. Updating daily reports, keep records on all dispatch boards & miscellaneous loads
• Assisting in the scheduling & dispatching vehicle pickup to various car dealerships & the auto factories
• Shipping & tracking vehicles to various locations
• Entered and updated data into different websites

5. Avis Rent a Car, Romulus, MI
    Duration: May 2001 - May 2004
    Designation: Rental Sales Agent (Aug. 2003 - May 2004)
    Fleet Clerk (May 2001 - Aug. 2003)

Responsibilities:

• Customer service, Public & Customer relations
• Maintain records, handle cash / credit transactions for rentals & leases to vehicles
• Proven excellent communication, interpersonal, & organizational skills
• Make reservations, renting vehicles, successfully assisted customers in merchandise selection
• Maintain all data information & paperwork to each vehicle (title, registration, license plate, & maintenance) weekly and monthly reports
• Involved with all aspects of customer service

Education:

• Medical Terminology, Intro to Office, Maths and English, and Certificate in Pharmacy Technician (2007 - 2008)

Monroe County Community College - Monroe, MI

• High School Diploma

James Madison High School - Norcross, GA