{"id":11931,"date":"2020-09-21T10:55:38","date_gmt":"2020-09-21T05:25:38","guid":{"rendered":"https:\/\/www.medicalbillersandcoders.com\/blog\/?p=11931"},"modified":"2026-05-11T11:14:04","modified_gmt":"2026-05-11T11:14:04","slug":"optimize-patient-payment-collections-during-pandemic","status":"publish","type":"post","link":"https:\/\/www.medicalbillersandcoders.com\/blog\/optimize-patient-payment-collections-during-pandemic\/","title":{"rendered":"Optimize Patient Payment Collections during Pandemic"},"content":{"rendered":"<p style=\"text-align: justify;\">Improving your patient payment collection during a pandemic should be your top priority in your financial plan this year. You may think why to focus on patient collection, because with half of the employers pushing <a href=\"https:\/\/www.forbes.com\/sites\/brucejapsen\/2014\/11\/19\/half-of-employers-pushing-high-deductible-plans-onto-workers\/#5d29de1178f0\">high deductibles<\/a> plans onto workers. Patients are facing bigger medical bills, one they never prepared to pay.<\/p>\n<p style=\"text-align: justify;\">If patients deny to pay then your practice may be in risk. It is found that the patient\u2019s co-pay alone make up about 20% of a physician&#8217;s office revenue. Most of the physician\u2019s practices only collect a dismal 60% of patient co-pays. A further drop in this collection rate is because you need to prepare for <a href=\"https:\/\/www.medicalbillersandcoders.com\/ICD-10.aspx\">ICD-10<\/a> and meet the important requirements of medical billing, this would be bad news for your practice. Especially when you are running a small practice with a tight budget.<\/p>\n<p style=\"text-align: justify;\">Providers are feeling the challenges of a public health crisis turned economic emergency.<\/p>\n<p style=\"text-align: justify;\">Two in five working-age adults do not have stable health coverage because of the pandemic, and more than one-third are having medical bill problems, the <a href=\"https:\/\/www.commonwealthfund.org\/press-release\/2020\/new-survey-two-of-five-working-age-adults-do-not-have-stable-health-coverage\">Commonwealth Fund<\/a> recently reported.<\/p>\n<p style=\"text-align: justify;\">High deductibles and a potential surge in self-pay patients are making it difficult for physicians to collect patient payment collection.<\/p>\n<h2 style=\"text-align: left;\">Here are some ways to optimize collection even during a pandemic:<\/h2>\n<h3 style=\"text-align: left;\">Patient Eligibility and Coverage Verification<\/h3>\n<p style=\"text-align: justify;\">Patient insurance coverage and verify the eligibility of services is the best practice of <a href=\"https:\/\/medicalbillersandcoders.com\/revenue-management-services.aspx\">Revenue Cycle Management<\/a>. This step is very important when there is an increasingly fluid coverage environment.<\/p>\n<p style=\"text-align: justify;\">The provider has some options to collect patient responsibility when there is no insurance coverage of the patient on the data of service.<\/p>\n<p style=\"text-align: justify;\">Insurance verification can provide solutions to identify the source of insurance for patients, whether it be Medicare, Medicaid, or commercial insurance. The solutions query hundreds of different payers to identify valuable sources of coverage for patient accounts.<\/p>\n<p style=\"text-align: justify;\">Identifying unknown coverage prevents patients from the higher costs of being a true self-pay account and helps providers prevent lags in A\/R by going after insurance even during pre-service.<\/p>\n<h3 style=\"text-align: left;\">Online Payment Service<\/h3>\n<p style=\"text-align: justify;\">Almost half of the healthcare consumers are frustrated with their providers patient billing and collections process. Especially those providers who are not yet digital. Unconsolidated medical bills, inadequate customer support, lack of digital payment options e.g. credit card payment, are often reasons why patients are not excited to pay medical bills.<\/p>\n<p style=\"text-align: justify;\">Website and patients\u2019 portals are other ways providers can connect with their patients digitally. These tools can help providers for self-scheduling and telehealth services, these two are important capabilities patients are seeking during the pandemic.<\/p>\n<h3 style=\"text-align: left;\">Price Transparency<\/h3>\n<p style=\"text-align: justify;\">Out-of-pocket cost estimation is valuable to patients who are facing high deductibles and those who are newly uninsured. The estimation sets realistic expectations for the patient and opens the way for a productive conversation about patient payment responsibility.<\/p>\n<p style=\"text-align: justify;\">Insurance verification and technologies are two keys to determining cost estimates for patients, awareness about price transparency strategy is a crucial step.<\/p>\n<h4 style=\"text-align: left;\">About Medical Billers and Coders<\/h4>\n<p style=\"text-align: justify;\">We are catering to more than 40 specialties, <a href=\"https:\/\/bit.ly\/2G9aauK\"><strong>Medical Billers and Coders (MBC)<\/strong><\/a> is proficient in handling services that range from revenue cycle management to ICD-10 testing solutions. The main goal of our organization is to assist physicians looking for billers and coders.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Improving your patient payment collection during a pandemic should be your top priority in your financial plan this year. You may think why to focus on patient collection, because with half of the employers pushing high deductibles plans onto workers. Patients are facing bigger medical bills, one they never prepared to pay. If patients deny [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":11934,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5],"tags":[900,746,921,922,80,747,30,359,778,737,738,46,47,751,198,419,15,417,162,724,9,11,64,16,339,146,192,753,754,418,144,815,816,699,86,205,904,58,34,27,785,905,758],"class_list":["post-11931","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-medical-billing-services","category-revenue-cycle-management","tag-account-receivable","tag-billing-services-for-doctors","tag-coronavirus","tag-covid-19","tag-cpt-codes","tag-cpthcpcs","tag-credentialing","tag-dme-billing-services","tag-dmepos","tag-e-m-codes","tag-e-m-services","tag-ehr","tag-emr-ehr-health-it","tag-hcpcs-code","tag-hospital-billing","tag-internal-medicine-billing","tag-medical-billing","tag-medical-billing-agencies","tag-medical-billing-and-coding-services","tag-medical-billing-audit","tag-medical-billing-companies","tag-medical-billing-outsourcing","tag-medical-billing-practices","tag-medical-billing-service","tag-medical-coding-audits","tag-medicare-2","tag-medicare-medicaid-services","tag-medicare-billing","tag-modifier","tag-online-medical-billing","tag-outsource-medical-billing","tag-outsourced-medical-billing-company","tag-outsourced-medical-billing-services","tag-outsourcing-primary-care-billing","tag-physician-billing","tag-physician-bundle-payment","tag-prior-authorization","tag-rcm","tag-reimbursement","tag-revenue-cycle-management-2","tag-telehealth","tag-telemedicine","tag-value-based-reimbursement"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Optimize Patient Payment Collection during Pandemic<\/title>\n<meta name=\"description\" content=\"Improving your patient payment collection during a pandemic should be your top priority in your financial plan this year. 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Patients are facing bigger medical bills, one they never prepared to pay.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.medicalbillersandcoders.com\/blog\/optimize-patient-payment-collections-during-pandemic\/\" \/>\n<meta property=\"og:site_name\" content=\"Medical Billing and RCM Blogs\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-21T05:25:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-11T11:14:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.medicalbillersandcoders.com\/blog\/wp-content\/uploads\/Blog-Optimize-Patient-Payment-Collections-during-Pandemic.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"748\" \/>\n\t<meta property=\"og:image:height\" content=\"280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Neel M\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Neel M\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/optimize-patient-payment-collections-during-pandemic\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/optimize-patient-payment-collections-during-pandemic\\\/\"},\"author\":{\"name\":\"Neel M\",\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/#\\\/schema\\\/person\\\/8b7967c6700120a48f2f7e01552d68da\"},\"headline\":\"Optimize Patient Payment Collections during Pandemic\",\"datePublished\":\"2020-09-21T05:25:38+00:00\",\"dateModified\":\"2026-05-11T11:14:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/optimize-patient-payment-collections-during-pandemic\\\/\"},\"wordCount\":541,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/optimize-patient-payment-collections-during-pandemic\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/wp-content\\\/uploads\\\/Blog-Optimize-Patient-Payment-Collections-during-Pandemic.jpg\",\"keywords\":[\"account receivable\",\"billing services for doctors\",\"Coronavirus\",\"COVID\u201319\",\"CPT codes\",\"CPT\\\/HCPCS\",\"Credentialing\",\"DME billing services\",\"DMEPOS\",\"E\\\/M Codes\",\"E\\\/M services\",\"EHR\",\"EMR \\\/ EHR \\\/ Health IT\",\"HCPCS Code\",\"Hospital Billing\",\"Internal Medicine billing\",\"Medical Billing\",\"medical billing Agencies\",\"medical billing and coding services\",\"medical billing audit\",\"medical billing companies\",\"medical billing outsourcing\",\"medical billing practices\",\"medical billing service\",\"medical coding audits\",\"medicare\",\"Medicare &amp; 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