{"id":13086,"date":"2021-03-23T16:27:26","date_gmt":"2021-03-23T16:27:26","guid":{"rendered":"https:\/\/www.medicalbillersandcoders.com\/blog\/?p=13086"},"modified":"2025-06-09T08:18:55","modified_gmt":"2025-06-09T08:18:55","slug":"recovering-patient-volume-amidst-covid-19","status":"publish","type":"post","link":"https:\/\/www.medicalbillersandcoders.com\/blog\/recovering-patient-volume-amidst-covid-19\/","title":{"rendered":"Recovering patient volume amidst covid-19"},"content":{"rendered":"<p class=\"ai-optimize-6 ai-optimize-introduction\" style=\"text-align: justify;\">Covid-19 affects the healthcare industry especially medical practices that experienced a negative financial impact directly or indirectly.\u00a0For example- according to the Medical Group Management Association, there is a 60% decrease in patient volume since the beginning of COVID-19.<\/p>\n<p class=\"ai-optimize-7\" style=\"text-align: justify;\">Lockdown in the US forced patients to stay indoors due to which many patients delayed or canceled preventive care, follow-up visits, screenings, and non-urgent procedures.<\/p>\n<p class=\"ai-optimize-8\" style=\"text-align: justify;\">Recovering patient volumes will be a struggle for some practices amidst covid-19 however, creating a safety culture is one of the ways to gain patient volume.<\/p>\n<p class=\"ai-optimize-9\" style=\"text-align: justify;\">The safety culture refers to the sum of what an organization is and what it does every day in the pursuit of zero harm for patients, staff, clinicians, and visitors.<\/p>\n<p class=\"ai-optimize-10\" style=\"text-align: justify;\">Strong safety culture is associated with positive patient outcomes, improved quality, patient satisfaction, staff engagement and retention, and even financial strength.<\/p>\n<h2 class=\"ai-optimize-11\" style=\"text-align: left;\">Let\u2019s look at more tips to recover patient volume amidst covid-19:<\/h2>\n<h3 class=\"ai-optimize-12\" style=\"text-align: left;\">Outreach patients proactively<\/h3>\n<p class=\"ai-optimize-13\" style=\"text-align: justify;\">In this pandemic patients are not feeling safe hence practices need to take a proactive approach and let their patients feel valued. Practices need to call patients to let them know that it\u2019s safe to visit.<\/p>\n<p class=\"ai-optimize-14\" style=\"text-align: justify;\">While outreaching to patients start with those who have upcoming appointments and then focus on patients who are overdue for physicals, vaccines, and more.<\/p>\n<p class=\"ai-optimize-15\" style=\"text-align: justify;\">All the conversations focus specifically on efforts are taking place to keep patients safe. Keep the focus on following to make patients feel safe:<\/p>\n<ul style=\"text-align: justify;\">\n<li class=\"ai-optimize-16\" style=\"text-align: left;\">Reserve completely separate area for coronavirus patients<\/li>\n<li class=\"ai-optimize-17\" style=\"text-align: left;\">Provisions for social distancing in the waiting room<\/li>\n<li class=\"ai-optimize-18\" style=\"text-align: left;\">Provide a face mask and gloves when you arrive for your appointment<\/li>\n<li class=\"ai-optimize-19\" style=\"text-align: left;\">Seeing providers wash their hands<\/li>\n<\/ul>\n<h3 class=\"ai-optimize-20\" style=\"text-align: left;\">Provide convenience<\/h3>\n<p class=\"ai-optimize-21\" style=\"text-align: justify;\">The use of advanced technology such as Telemedicine, online booking, and use of the patient portal should be part of every practice&#8217;s strategy. This will ease patients to interact with their physicians regularly. Moreover, appropriate, virtual care is a promising option for working parents, those without access to transportation, or elderly patients who don\u2019t feel comfortable coming into the practice.<\/p>\n<h3 class=\"ai-optimize-22\" style=\"text-align: left;\">Focus on the training of front-office staff<\/h3>\n<p class=\"ai-optimize-23\" style=\"text-align: justify;\">In this situation front office staff plays a crucial role in Recovering patient volume as they are likely interacting with patients who may have lost their job or a loved one due to COVID-19 or who are facing other pandemic-related challenges hence focused training in empathic communication helps to win patients loyalty.<\/p>\n<h3 class=\"ai-optimize-24\" style=\"text-align: left;\">Serve patients as quickly as possible<\/h3>\n<p class=\"ai-optimize-25\" style=\"text-align: justify;\">Patients are looking for quick appointments as practices are reopening. If patients are not accommodated quickly then they will switch to another provider.<\/p>\n<p class=\"ai-optimize-26\" style=\"text-align: justify;\">Research suggests that various reasons for switching current provider which include their current provider lack empathy, another provider are willing to work with them on out-of-pocket costs and another provider has demonstrated better safety and cleaning procedures to protect patients from COVID-19.<\/p>\n<p class=\"ai-optimize-27\" style=\"text-align: justify;\">Hence it is important to serve patients as quickly as possible to rebuild patient volume quickly.<\/p>\n<h3 class=\"ai-optimize-28\" style=\"text-align: left;\">Provide psychological support<\/h3>\n<p class=\"ai-optimize-29\" style=\"text-align: justify;\">Patients are struggling with various challenges like depression, bankruptcy, divorce, anxiety, and more\u00a0due to COVID-19.<\/p>\n<p class=\"ai-optimize-30\" style=\"text-align: justify;\">Hence the physician must embed a psychological health specialist into their practices to provide patients with the support they need.<\/p>\n<p class=\"ai-optimize-31\" style=\"text-align: justify;\">We can conclude that practices must take an active part in recovering patient volume amidst covid-19 else they will go out of business. Moreover, it is also imperative to collect revenue owed to your practice, which can be tricky with patients in a COVID-19 era.<\/p>\n<p class=\"ai-optimize-32\" style=\"text-align: justify;\">Are you looking for rebuilding your patient volume? We are here to help you actively. We are <a href=\"https:\/\/www.medicalbillersandcoders.com\/medical-billing-companies\/medical-billing-and-coding-services.aspx\">medical billing and coding experts<\/a>.<\/p>\n<h2 class=\"ai-optimize-33\">FAQs<\/h2>\n<h3 class=\"ai-optimize-34\">1. How has COVID-19 impacted patient volume in medical practices?<\/h3>\n<p class=\"ai-optimize-35\">COVID-19 caused a 60% drop in patient volume due to canceled or delayed non-urgent procedures and preventive care, primarily from lockdowns and safety concerns.<\/p>\n<h3 class=\"ai-optimize-36\">2. What is a safety culture, and why is it important for recovering patient volume?<\/h3>\n<p class=\"ai-optimize-37\">A safety culture focuses on zero harm for all and promotes patient satisfaction, staff engagement, and financial stability\u2014key for regaining patient trust.<\/p>\n<h3 class=\"ai-optimize-38\">3. How can practices make patients feel safer during visits?<\/h3>\n<p class=\"ai-optimize-39\">Practices can reserve separate areas for COVID-19 patients, enforce social distancing, and provide masks, gloves, and visible sanitation measures to reassure patients.<\/p>\n<h3 class=\"ai-optimize-40\">4. How does technology help in rebuilding patient volume?<\/h3>\n<p class=\"ai-optimize-41\">Tools like telemedicine, online booking, and patient portals make healthcare more accessible, especially for patients unable to visit physically.<\/p>\n<h3 class=\"ai-optimize-42\">5. Why is front-office staff training critical during COVID-19 recovery?<\/h3>\n<p class=\"ai-optimize-43\">Front-office staff interact directly with stressed or grieving patients. Training in empathic communication can build trust and foster patient loyalty.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Covid-19 affects the healthcare industry especially medical practices that experienced a negative financial impact directly or indirectly.\u00a0For example- according to the Medical Group Management Association, there is a 60% decrease in patient volume since the beginning of COVID-19. Lockdown in the US forced patients to stay indoors due to which many patients delayed or canceled [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":13087,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[922,12,2405,587,399],"class_list":["post-13086","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-medical-billing-services","tag-covid-19","tag-medical-billing-services-2","tag-new-cpt-codes-for-covid-19","tag-rcm-services","tag-revenue-cycle-managment"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Recovering patient volume amidst covid-19<\/title>\n<meta name=\"description\" content=\"Recovering patient volumes will be a struggle for some practices amidst covid-19 however, creating a safety culture is one 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