{"id":14156,"date":"2021-08-26T18:50:59","date_gmt":"2021-08-26T18:50:59","guid":{"rendered":"https:\/\/www.medicalbillersandcoders.com\/blog\/?p=14156"},"modified":"2025-08-07T09:24:01","modified_gmt":"2025-08-07T09:24:01","slug":"improving-ambulatory-surgical-center-asc-collections","status":"publish","type":"post","link":"https:\/\/www.medicalbillersandcoders.com\/blog\/improving-ambulatory-surgical-center-asc-collections\/","title":{"rendered":"Improving Ambulatory Surgical Center Collections"},"content":{"rendered":"<p style=\"text-align: left;\">With patients bearing more financial responsibility for their healthcare, outpatient settings are becoming more appealing\u2014driving demand for optimized Ambulatory Surgical Center Collections. A research report from Bain &amp; Co. estimates that procedures in these centers will increase from 23 million in 2018 to 27 million in 2021.<\/p>\r\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">As per the same report, out of all outpatient surgeries done in the year 2017, half were performed by ASCs. Now, as things are settling down after the coronavirus pandemic, these numbers are again looking realistic. Before getting prepared for this growth potential, you have to streamline your current ASC billing process. <\/span><\/p>\r\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">In this blog, we discussed Ambulatory Surgical Center (ASC) billing challenges and ways to counter them. We are confident that these tips will help in improving your Ambulatory Surgical Center (ASC) collections.\u00a0<\/span><\/p>\r\n<h2 class=\"LC20lb DKV0Md\" style=\"text-align: left;\">Tips for Improving Ambulatory Surgical Center Collections Process<\/h2>\r\n<h3 style=\"text-align: left;\"><span style=\"font-weight: 400;\">Always Take Prior-Authorization<\/span><\/h3>\r\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Prior to the date of surgery, always verify eligibility and benefits to understand coverage and determine the party responsible for payment. Always call the insurance company and as per your discussion with the insurance representative, if required, obtain prior authorization. Obtain pre-determination if prior authorization is not required. <\/span><\/p>\r\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">An insurance company may not process the pre-determination request or try to take approval for pre-determination based on medical necessity. In the absence of prior authorization, an insurance company may not pay for offered services. Prior authorization is such a key element of <a href=\"https:\/\/www.medicalbillersandcoders.com\/speciality\/ambulatory-surgical-centers-medical-billing-services.html\">ASC billing<\/a> that you should have a dedicated team for doing eligibility verification and prior authorization.\u00a0\u00a0<\/span><\/p>\r\n<h3 style=\"text-align: left;\"><span style=\"font-weight: 400;\">Focus on Out-of-Network Billing<\/span><\/h3>\r\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">The best option in out-of-network billing is to call an insurance representative and ask specific questions about insurance coverage to determine the case\u2019s profitability. If the payer is UHC, ask if it is a maximum non-network reimbursement plan and if payment is based on the Medicare fee schedule. If the payer is Aetna, ask if payment is based upon reasonable and customary fees or the <a href=\"https:\/\/www.cms.gov\/\">Medicare fee schedule<\/a>.\u00a0<\/span><\/p>\r\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Re-negotiate coverage with adjusters for any uncovered procedures and\/or implant(s) and also ensure that you will get commitments in writing. Creating a hybrid out-of-network and in-network strategy will help in improving your ambulatory surgical center collections.\u00a0<\/span><\/p>\r\n<h3 style=\"text-align: left;\"><span style=\"font-weight: 400;\">Track Unpaid Claims<\/span><\/h3>\r\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Always track the claims, and even after thirty days, if the claim is unpaid, then start taking follow-up and find the root cause. Understand how the claims were processed; they may be unpaid because everything was applied toward the patient&#8217;s out-of-network responsibility.<\/span><\/p>\r\n<h4 style=\"text-align: left;\"><span style=\"font-weight: 400;\">Some of the common reasons for a claim to remain unpaid are as follows:\u00a0<\/span><\/h4>\r\n<ul style=\"text-align: left;\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payments might be sent to the patient<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The claim may not be denied; it just got rejected due to coding or billing errors or lack of documentation<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No prior authorization was taken<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Appeal claims that were inappropriately processed, i.e., in-network versus out-of-network usual and customary fees<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Need to respond to Medicare records requests<\/span><\/li>\r\n<\/ul>\r\n<h3 style=\"text-align: left;\"><span style=\"font-weight: 400;\">Poor Payer Contracting<\/span><\/h3>\r\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Ambulatory surgery center (ASC) administrators face a variety of challenges when it comes to successfully managing their payer contract negotiations. But with careful preparation, ASC administrators can keep more money to reward and boost ASC growth by negotiating payer contracts. <\/span><\/p>\r\n<h4 style=\"text-align: left;\"><span style=\"font-weight: 400;\">Some payer contracting tips are as follows:\u00a0<\/span><\/h4>\r\n<ul style=\"text-align: left;\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Medicare has been making a series of significant adjustments causing sizable reimbursement changes, it\u2019s important to negotiate upfront for ample room in the budget for contractual changes to occur.\u00a0<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Perform a comparison of the proposed contract to other third-party payers and Medicare rates. When contracts are renegotiated, consider new procedures to be added, an increase in supply costs, and other factors that can improve reimbursement.\u00a0<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Always check the terms of the contract and, if a payer is requesting a three-year contract, be certain to get cost-of-living adjustments incorporated in the 2nd and 3rd years.\u00a0<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do not overlook procedures that use expensive implants. If the payer does not separately cover implants, make sure to ask for carve-outs, especially for higher-cost cases.\u00a0<\/span><\/li>\r\n<\/ul>\r\n<h3 style=\"text-align: left;\"><span style=\"font-weight: 400;\">Track Key Performance Indicators<\/span><\/h3>\r\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Tracking KPIs keeps surgery center staff accountable and motivated. If you are evaluating these KPIs on a daily, weekly, and monthly basis, it will definitely help in improving your Ambulatory Surgical Center (ASC) collections. <\/span><\/p>\r\n<h4 style=\"text-align: left;\"><span style=\"font-weight: 400;\">Managing the following KPIs regularly will lead to simplified goal-setting for staff:<\/span><\/h4>\r\n<ul style=\"text-align: left;\">\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accounts Receivable (AR) days: Surgery centers will want to look at data showing how quickly they are paid. The longer your money sits out on your aging AR, the harder it is to collect. A surgery center\u2019s KPI of AR days partly depends on its payer mix.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Net collection percentage: The net collection percentage should be 95% or higher. This KPI should be observed over a 12-month period to determine an average, rather than looking only at one month.\u00a0<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bad debt: Bad debt should be less than 1% of net revenue. We don\u2019t want to write off any more than 1% of actual revenue each month.\u00a0<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Clean claim rates: Ideally clean claim submission rate should not be less than 95%. It will help you to track front office errors, demographics issues, missed authorizations, incorrect patient identifiers, expired eligibility, coding errors, incorrect bundling of codes, non-utilized fees, incorrect codes, untimely filing, missed appeals deadlines, duplicate claims, out-of-network claims, and other billing errors.<\/span><\/li>\r\n<\/ul>\r\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">MedicalBillersandCoders (MBC) offers complete transparency and control of the ASC revenue cycle along with key analytics, actionable insights, recommendations, and proven strategies. Such offerings will maximize the ASC\u2019s efficiency, profitability, and physician disbursements. <\/span><\/p>\r\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">To know more about Ambulatory Surgical Center (ASC) medical billing and coding services, contact us at <a href=\"mailto:info@medicalbillersandcoders.com\">info@medicalbillersandcoders.com<\/a>\/<a href=\"tel: 888-357-3226\">888-357-3226<\/a><\/span><\/p>\r\n<h2 style=\"text-align: left;\">FAQs:<\/h2>\r\n\r\n<div class=\"schema-faq wp-block-yoast-faq-block\">\r\n<div id=\"faq-question-1747809371485\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\">1. Why is prior authorization important for ASC billing?<\/strong>\r\n<p class=\"schema-faq-answer\">Prior authorization ensures that insurance will cover the procedure, helping avoid denials or delays in payment for services rendered.<\/p>\r\n<\/div>\r\n<div id=\"faq-question-1747809402335\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\">2. How can I improve collections for out-of-network procedures?<\/strong>\r\n<p class=\"schema-faq-answer\">Develop a hybrid strategy by negotiating coverage with insurers, ensuring you understand reimbursement rates, and getting commitments in writing for any uncovered procedures.<\/p>\r\n<\/div>\r\n<div id=\"faq-question-1747809426176\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\">3. What steps should be taken if claims remain unpaid after 30 days?<\/strong>\r\n<p class=\"schema-faq-answer\">Follow up promptly to investigate the root cause, as claims may be unpaid due to errors, lack of prior authorization, or issues with how they were processed.<\/p>\r\n<\/div>\r\n<div id=\"faq-question-1747809449673\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\">4. What key performance indicators (KPIs) should be tracked for ASC collections?<\/strong>\r\n<p class=\"schema-faq-answer\">Track accounts receivable days, net collection percentage, bad debt, and clean claim rates to evaluate performance and identify areas for improvement.<\/p>\r\n<\/div>\r\n<div id=\"faq-question-1747809470844\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\">5. How can Medical Billers and Coders (MBC) help my ASC?<\/strong>\r\n<p class=\"schema-faq-answer\">MBC provides comprehensive ASC billing services that include analytics, actionable insights, and strategies to enhance efficiency and maximize profitability.<\/p>\r\n<\/div>\r\n<\/div>\r\n","protected":false},"excerpt":{"rendered":"<p>With patients bearing more financial responsibility for their healthcare, outpatient settings are becoming more appealing\u2014driving demand for optimized Ambulatory Surgical Center Collections. A research report from Bain &amp; Co. estimates that procedures in these centers will increase from 23 million in 2018 to 27 million in 2021. As per the same report, out of all [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":25655,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[662],"tags":[3625,782,3626,3624,3621,3623,3622],"class_list":["post-14156","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ambulatory-surgical-centers","tag-ambulatory-surgical-center-asc-medical-billing-and-coding-services","tag-asc-billing","tag-asc-medical-billing-and-coding-services","tag-asc-revenue-cycle","tag-improving-asc-collections","tag-medicare-fee-schedule","tag-tips-for-asc-to-improve-the-patient-collections-process"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Improving Ambulatory Surgical Center Collections<\/title>\n<meta name=\"description\" content=\"MBC Shared ASC billing challenges. We are confident that these tips will help in improving your Ambulatory Surgical Center collections.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.medicalbillersandcoders.com\/blog\/improving-ambulatory-surgical-center-asc-collections\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Improving Ambulatory Surgical Center Collections\" \/>\n<meta property=\"og:description\" content=\"MBC Shared ASC billing challenges. We are confident that these tips will help in improving your Ambulatory Surgical Center collections.\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.medicalbillersandcoders.com\/blog\/improving-ambulatory-surgical-center-asc-collections\/\" \/>\n<meta property=\"og:site_name\" content=\"Medical Billing and RCM Blogs\" \/>\n<meta property=\"article:published_time\" content=\"2021-08-26T18:50:59+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-07T09:24:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.medicalbillersandcoders.com\/blog\/wp-content\/uploads\/2021\/08\/Improving-Ambulatory-Surgical-Center-Collections.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1148\" \/>\n\t<meta property=\"og:image:height\" content=\"442\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Medical Billers and Coders\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Medical Billers and Coders\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/improving-ambulatory-surgical-center-asc-collections\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/improving-ambulatory-surgical-center-asc-collections\\\/\"},\"author\":{\"name\":\"Medical Billers and Coders\",\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/#\\\/schema\\\/person\\\/2d72d6941a2d45f1cc90804a059d0106\"},\"headline\":\"Improving Ambulatory Surgical Center Collections\",\"datePublished\":\"2021-08-26T18:50:59+00:00\",\"dateModified\":\"2025-08-07T09:24:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/improving-ambulatory-surgical-center-asc-collections\\\/\"},\"wordCount\":1068,\"publisher\":{\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/improving-ambulatory-surgical-center-asc-collections\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/Improving-Ambulatory-Surgical-Center-Collections.jpg\",\"keywords\":[\"Ambulatory Surgical Center (ASC) medical billing and coding services\",\"ASC Billing\",\"ASC medical billing and coding services\",\"ASC revenue cycle\",\"Improving ASC Collections\",\"Medicare fee schedule\",\"Tips for ASC to Improve the Patient Collections Process\"],\"articleSection\":[\"Ambulatory Surgical Centers\"],\"inLanguage\":\"en-US\",\"copyrightYear\":\"2021\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/#organization\"}},{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/improving-ambulatory-surgical-center-asc-collections\\\/\",\"url\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/improving-ambulatory-surgical-center-asc-collections\\\/\",\"name\":\"Improving Ambulatory Surgical Center Collections\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/improving-ambulatory-surgical-center-asc-collections\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/improving-ambulatory-surgical-center-asc-collections\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/Improving-Ambulatory-Surgical-Center-Collections.jpg\",\"datePublished\":\"2021-08-26T18:50:59+00:00\",\"dateModified\":\"2025-08-07T09:24:01+00:00\",\"description\":\"MBC Shared ASC billing challenges. 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The main goal of our organization is to assist physicians looking for billers and coders, at the same time help billing specialists looking for jobs, reach the right place.\",\"sameAs\":[\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\"]},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/improving-ambulatory-surgical-center-asc-collections\\\/#faq-question-1747809371485\",\"position\":1,\"url\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/improving-ambulatory-surgical-center-asc-collections\\\/#faq-question-1747809371485\",\"name\":\"1. Why is prior authorization important for ASC billing?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Prior authorization ensures that insurance will cover the procedure, helping avoid denials or delays in payment for services rendered.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/improving-ambulatory-surgical-center-asc-collections\\\/#faq-question-1747809402335\",\"position\":2,\"url\":\"https:\\\/\\\/www.medicalbillersandcoders.com\\\/blog\\\/improving-ambulatory-surgical-center-asc-collections\\\/#faq-question-1747809402335\",\"name\":\"2. 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