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Get Ready Now:Contact Your Software Vendors, Clearinghouses, and Billing Services

With ICD-10 less than 30 days away, now is the time to get ready. You can make sure your practice is prepared by following the ABCs of ICD-10:

  • Assess how ICD-10 will affect your practice and make a plan
  • Be sure your systems are ready
  • Contact your vendors

If you aren’t sure your systems are ready for ICD-10, contact your vendors and other business trading partners.

Ask about testing opportunities

  • Test with vendors, clearinghouses, billing services, and health plans to:
    • Verify that you can submit, receive, and process data with ICD-10 codes
    • Understand how ICD-10 updates affect the transactions you submit
    • Identify and address specific issues before October 1
  • Check for testing opportunities at the website of the Cooperative Exchange, an association of clearinghouses.

Confirm vendors and products are ICD-10-ready

  • Call your vendors to confirm the ICD-10 readiness of your practice’s systems
    • Confirm that the health plans, clearinghouses, and third-party billing services you work with are ICD-10 ready
    • Ask vendors, health plans, clearinghouses, and third-party billers about testing opportunities
    • Many EHR vendors are including ICD-10 in their systems or upgrades—at little or no cost to their customers
  • You can use forms available in the Road to 10’s Template Library to guide discussions with vendors, health plans, clearinghouses, and billing services
  • Double check that you’ve identified all systems that use ICD codes—e.g., practice management systems, claims submission systems, electronic health record (EHR) products—when contacting vendors
  • Update contracts with vendors and health plans as needed

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