Dealing with Denied Family Practice Claims in Legacy AR Systems

Dealing with family practice claims can be more challenging than you imagine–especially with denied claims in legacy AR systems. Family practice claims in legacy AR systems are outstanding balances for medical services rendered by family practice providers. These claims have aged beyond the typical billing cycle and remain unresolved due to denials, errors, or lack of follow-up.

Denied claims in legacy AR hinder cash flow and disrupt patient care. These unresolved family practice claims require meticulous attention to detail and efficient follow-up strategies to ensure timely reimbursement and financial stability for the practice.

Denial Codes for Family Practice Claims

Denial codes in medical billing are explanations provided by insurance companies for claim denials. These codes require additional work to resolve, impacting the efficiency of Family Practice Billing systems. As per the American Academy of Family Physicians (AAFP), denial rates can vary widely from 5% to 18%, with significant variability due to the lack of standardization in denial codes.

Did you know?

 Denial rates can vary widely from 5 to 18 due to the lack of standardization in denial codes

Denial rates can vary widely from 5% to 18% due to the lack of standardization in denial codes. (Source: American Academy of Family Physicians (AAFP))

Some Common Denial Codes and Their Solutions

  • CO-16: Claim/Service Lacks Information or Has Submission/Billing Error(s)

This code indicates missing or incorrect information. To resolve this, review the claim thoroughly to ensure all required information is accurate. Cross-check patient charts and verify that all medical codes match.

  • CO-18: Duplicate Claim or Service

This occurs when a claim is submitted multiple times for the same service. Review the patient’s billing history and remove any duplicate claims to address this. Ensure the claim is sent to the correct insurance company.

  • CO-22: This Care May Be Covered by Another Payer Per Coordination of Benefits

This denial arises when the insurance company believes another provider should cover the claim. Review the patient’s insurance information and submit the claim to the appropriate provider.

  • CO-29: The Time Limit for Filing Has Expired

Claims submitted after the filing deadline receive this code. Verify the time limit with the insurance company and request an extension if necessary. Ensure timely resubmission of the claim.

Best Strategies for Handling Denied Family Practice Claims in Legacy AR

Legacy AR - Medical Billers and Coders

Denied family practice claims contribute significantly to legacy AR, affecting your practice’s financial health and efficiency. Here’s how you can avoid them:

  1. Conduct Regular Audits

According to the Healthcare Financial Management Association (HFMA), regular audits can recover up to 20% of overlooked revenue. Routine audits help identify errors and discrepancies in billing, enabling timely corrections and preventing future denials.

  1. Improve Documentation Accuracy

Accurate documentation is essential for reducing claim denials. Proper coding and detailed medical necessity documentation enhance claim approval rates. Implementing electronic health record (EHR) systems can streamline this process, reducing administrative burdens and improving accuracy.

  1. Streamline Billing Processes

Efficient billing processes are essential to avoid claim denials and improve revenue. Automated claim submission and Electronic Remittance Advice (ERA) processing can accelerate reimbursements and reduce the chances of claims aging into legacy AR. According to the Medical Group Management Association (MGMA), practices with efficient billing processes collect over 95% of their accounts receivable(AR).

  1. Proactive Follow-Up

Proactive follow-up on unpaid claims can significantly improve collection rates. Consider establishing dedicated follow-up teams and automated systems to track outstanding accounts. This ensures timely resolution and reduces the financial strain of legacy AR.

  1. Engage Patients in Financial Responsibilities

Educating patients about their financial obligations and offering flexible payment plans can reduce self-pay AR. Effectively engaging patients enhances revenue recovery and patient satisfaction, contributing to a healthier revenue cycle.

  1. Outsource Medical Billing and Coding

Outsourcing billing tasks to specialized firms such as Medical Billers and Coders (MBC) can optimize reimbursements and reduce denied family practice claims. MBC offers comprehensive services that ensure compliance, improve accuracy, and streamline claims, allowing you to focus on patient care.

Benefits of Partnering with MBC:

Benefits of Partnering with MBC

  • Cost Efficiency: Achieve noticeable cost savings and a 10-15% increase in revenue.
  • Streamlined Claims: Clean claims maximize revenue generation.
  • Optimized Reimbursements: Expertise in documentation and coding maximizes reimbursements for family practice services.

Don’t Let Denied Family Practice Claims Impact Your Revenue!

Contact Medical Billers and Coders (MBC) today to streamline your billing processes, avoid claim denials, and ensure compliance with family practice billing regulations.


Q: Can automated claim submission processes help in reducing legacy AR?
A: Yes, automation ensures timely, accurate submissions, reduces manual errors, and accelerates processing, leading to faster reimbursements.

Q: Why is patient engagement important in reducing self-pay AR?
A: Engaging patients in their financial responsibilities ensures timely payments and reduces outstanding balances, improving overall revenue recovery.

Q: How can outsourcing medical billing from MBC benefit family practices?
A: MBC’s expertise in medical billing and coding can avoid denials of family practice claims by ensuring compliance, accuracy, and optimized reimbursements, reducing administrative burdens, and enhancing revenue.