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MBC General Questions
Outsourcing medical billing helps reduce overhead costs, speeds up payments, and ensures accuracy by using trained professionals. It allows healthcare providers to focus more on patient care while improving cash flow.
We prevent billing fraud by conducting regular audits, using secure billing software, and providing ongoing staff training on fraud detection and compliance with industry regulations like HIPAA.
We thoroughly investigate claims, correct any errors, and resubmit them promptly. If necessary, we handle appeals and keep you informed throughout the process to ensure a quick resolution.
Yes, we can provide references or case studies from clients in your specialty. (If we have a page related to case studies, we can do internal linking here.)
Automation improves billing by reducing errors, speeding up claim submissions, and ensuring faster payments, making the process more efficient overall.
AI handles data processing and error spotting, while human experts manage complex cases, ensuring accurate and personalized billing services. (Internal Link to ‘About Us’ to know more about using AI and HI)
We evaluate your billing setup, identify weak spots, and apply technology and best practices to boost accuracy, speed, and overall efficiency.
Yes, our solutions are designed to integrate with most systems, making it easy to work with your current practice management software.
Our network spans all 50 states in the U.S., making us easily accessible to healthcare providers nationwide.
We have achieved an aggregate success rate of over 95% across all specialties we serve, even accounting for challenges during transition periods. Our goal is to maintain a success rate of 99%, as we do for many of our clients.
Yes, we follow up with patients regarding claims upon request from physicians, ensuring effective communication and resolution.
Since we operate nationwide, a change in location or state will not affect our service levels. In fact, we can enhance your operations by credentialing you with additional payers in the new state.
No, our fees remain consistent at 4% to 8% of collections, depending on the volume and specialty of services provided, regardless of the setting.
We offer more than just billing services. Our value-added offerings include consulting, credentialing, software support, practice promotion, healthcare trend updates, and customized reporting—all designed to enhance your practice.
There are no additional expenses or startup fees for our clients, allowing for a smooth onboarding process.
We believe in secure partnerships, so we do have contracts for medical billing services. However, you may terminate the contract with a 30-day notice. We pride ourselves on a 100% client retention rate.
We provide regular reports tailored to your needs, including daily, weekly, and monthly updates on collections, performance metrics, and insights to help optimize your practice.
Yes, we offer access to thousands of in-house billers and hundreds of medical billing companies registered with us across all 50 states. This ensures you receive top-notch service tailored to your needs.
MBC has over a decade of experience in medical billing and coding. Our team continually gains expertise by working closely with various specialties to enhance our services.
Revenue Cycle Management
Revenue Cycle Management (RCM) involves handling the complete process of patient revenue, starting from registration and insurance checks to billing and collecting payments. It ensures healthcare providers receive timely payments and maintains financial efficiency.
By accurately verifying patient information, using proper coding, and ensuring timely submissions, effective RCM minimizes errors and reduces the likelihood of claim denials.
Yes, RCM solutions can be tailored to fit the specific needs of different practices, ensuring that processes align with the practice’s size, specialty, and billing system.
Adopting RCM can significantly improve cash flow, streamline operations, minimize billing mistakes, and enhance patient satisfaction by simplifying the billing process and ensuring timely payment collection.
Utilizing technology, such as advanced billing systems and data analytics, automates key aspects of RCM like claim submissions and patient follow-ups. This leads to greater accuracy, quicker processing, and more effective management of the revenue cycle.
We provide customized attention for each account. Based on your requirements, we assign a team of medical billing professionals and an account manager who will keep you updated with regular reports.
○ We prioritize your focus on patient care while keeping you informed about your collections. We provide daily, weekly, and monthly reports to discuss performance and explore areas for improvement.
Compliance and Security
We ensure strict HIPAA compliance by using secure systems, encrypting patient data, and applying access controls to protect sensitive information throughout the billing process. (Internal Link to About Us page with HIPAA overview and MBC’s compliance)
We safeguard patient data through advanced encryption, secure storage, and limited access to only authorized personnel, ensuring the highest level of security.
Our team regularly updates its knowledge through ongoing training and monitoring industry regulations, ensuring we meet all current healthcare compliance requirements.
Our team undergoes thorough training on HIPAA regulations and data protection practices. This training is conducted regularly to ensure that all employees remain knowledgeable about compliance standards and effective ways to safeguard patient information.
Our team undergoes thorough training on HIPAA regulations and data protection practices. This training is conducted regularly to ensure that all employees remain knowledgeable about compliance standards and effective ways to safeguard patient information.
Billing and Coding
Our team of skilled and certified medical billing specialists provides solutions across more than 32 specialties, ensuring accurate billing, coding, and revenue cycle management for various healthcare fields.
Yes, we offer integrated EMR and Practice Management Software (PMS) that is CCHIT-approved. This enables your practice to qualify for government incentives. Additionally, our billers are experienced with various software systems and can help you select the best option for your practice.
If you choose a software solution recommended by us and outsource your billing functions to MBC, we cover the software fees, ensuring you receive maximum value from our services.
MBC will handle the Electronic Data Interchange (EDI) setup, and we cover all associated costs to ensure a smooth, seamless process for your practice.
Yes, we can work with the billing software you currently use. Our team will conduct a brief demo and familiarize themselves with your system to ensure a smooth transition.
Once the contract is signed, we provide a tentative start date. We consider the software setup and credentialing requirements to ensure billing begins as quickly as possible.
As the practice owner, you have the final say on the adequacy of payer coverage. However, we can offer recommendations on the best insurance payers relevant to your specialty to support your decision-making.
○ Quality is our top priority at MBC. We monitor turnaround times for all services and share regular reports with physicians. We actively seek client feedback and continuously refine our processes to enhance customer satisfaction.
Real Physicians, Real Results
Discover how physician groups thrive with us
We had no visibility into whether our IPA capitation payments were accurate. MBC's reconciliation process identified $138,000 in underpayments in the first quarter. That's revenue our prior vendor never even looked for.
Dr. S. Larsen
Wound Care Practice — San Diego, CA“I appreciate your prompt results on my Medicare inquiry. Dr. Ingrid Arnold and I appreciate the quality work that you and your team have provided to her practice. We had tried a couple of different insurance posting options, before we contracted with your company. We are delighted that we found your company to assist us. We find your reports timely and informative. I will recommend your services, without reservation, to any of our physician friends, who might be looking for a more reliable billing service”
Dr. Ingrid Arnold
DO | Mesquite, Texas“I want to thank you for your professional help during the past two years with our accounts receivable. I have absolutely nothing but appreciation for your company in helping us out with the jam we were in when our office manager suddenly quit. Since that time we have enjoyed an absolutely non-problematic relationship. Our experience with claims injury, handling insurance rejections, posting our payments, the account receivable process, patient statements, and the excellent service provided to my patients are greatly appreciated. I also sincerely appreciate all the help that you have given me and my staff and I wish you the best of luck in future endeavors.”
Dr. Larry C. Watson
MD | Houston, Texas“For the last 4 years, MBC has been an integral part of growing our counseling and Intensive outpatient programs. My team and I appreciate MBC's commitment to exceptional customer support, credentialing, and billing services.”
Dr. Allen
TexasRecord high collections this month for our Chiropractic Practice! Thank you MBC!
Dr.Faulds
AlabamaI just wanted to take a moment to say a big thank you for all the hard work you've put in over the past two years! Your efforts have really helped us transform our old accounts receivable into the impressive numbers we see today. I truly appreciate everything you do to keep our operations running smoothly all year round. Let’s keep up the great work together as we continue to tackle past claims and stay on top of the current ones.
Vadim Vartanov
Internal Medicine Associates of Jacksonville, FL“We truly appreciate the exceptional work you are doing. Dr. Martha and I are grateful for your dedication and commitment. Your availability, regardless of the time, has been invaluable to us. The outstanding results we've achieved are a testament to your efforts, and we hope to continue this successful journey together. Thank you for all that you do!”
Judith Cedeno
Podiatry Office Manager, FL“Just a note of thanks in appreciation of all your help. The credentialling process can be daunting but you and the team at MBC were awesome every step of the way. Communication was clear, the process moved efficiently and the service was stellar. Thanks again and I look forward to working with you on this journey.”
Dr. Michael Lacqua
Plastic & Reconstructive Surgeon, NY“Our billing was poorly organized with a poor collection rate before you took on our account, and you have worked diligently to find what can be paid and have organized our billing process, including the sometimes difficult workers comp cases which compose a lot of my billing. Your unflinching attitude to constantly find ways to improve our billing is beginning to pay off. We are optimistic that with continued improvements and refinements we will see a big boost in our collections, and we are looking forward to a big turnaround in our finances in 2025 working with you. Thank you for your unstoppable attitude.”
Dr. James Baker
Orthopaedic Surgeon | Knee and Hip - Stryker, TX
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