The first thing any patient comes and sees in your office is the front desk. They have a simple superpower to make your practice profitable and i.e. through patient scheduling. Your Front desk ensures that all your patients coming to the practice see a smooth flowing schedule and get the required customer service.
Your front desk receptionist will most important factor for revenue growth through patient care and timely scheduling without any delay. According to the recent data taken on the survey of the patient’s one of the major reasons the patients find that the patients care was good by physicians are timely scheduling of patient appointment and continuous update from the front desk if the appointment changed.
Here Are Few Aspects To Improve For Your Front Desk
Convey Information
Particularly when the patient comes is not feeling well, a front desk has to listen and convey it on to the staff member or physician. When this is conveyed it makes the patient that they are been taken care of. A patient who is not well and again asked to repeat the same information over and over it affects the patient care. One of the simple information is to convey what the patient is saying will lead to better patient care.
The patient is not just a name on the schedule list they are the person who is not feeling well or needs their test to be performed asking them “How was your day?” makes them comfortable in the environment. It helps the patient relax and know that they will be taken care of.
Scheduling In Time
A particular patient might require more time than other patients who are sitting in the waiting area. A schedule for a patient appointment should be channelized in a way that the patients which usually require more time are scheduled in the latter part of the day. A good patient scheduling will help the back-office and physicians stay on point throughout the day.
Waiting Area Organization
Your front desk should keep an active eye for all the patients. Some patient might go unnoticed or forgot to sign-in. So keeping on the count of patients will help you keep your schedule on time. Here is an incident narrated by one of the patients “I went in for an appointment and waited for an hour. The front office was doing some kind of work and kept ignoring me. I was constantly going in asking the receptionist why is it taking so long but after a few hours a nurse noticed me and too me to staff.”
